Address: 10 Quarry Rd Spc G1, Downingtown, PA 19335, USA
Phone: +16108732312
Rating: 4.0
based on 237 reviews.
Customer Service
Pros:
"Thanks Leon for the great customer service and making this a smooth process!"
"Chris at Customer service was great!"
"The Geek Squad here does not treat you like a dummy, they actually make you feel like you can have a conversation with them and ask dumb questions."
"The ever-friendly General Manager, Matt Bortner, courteously, painstakingly, and patiently went above and beyond today in resolving some invoice oversights."
"Paul at Geek Squad did a great job helping with the replacement and made me feel confident they stay behind in the product they sell."
"Customer service was the Best at this Best Buy. When asking if we needed assistance they made sure to understand our needs and explain the advantages and disadvantages to the products we were looking at."
"I was so impressed with the friendly educated customer service here. Chris was a great help when we were inquiring about buying a new tv."
Cons:
"Was told I’ll receive my phone in 48 hours, it’s been 72 hours, I called."
"Went in and had to wait for 30 minutes just for someone to help me only to find out they did not have the product I wanted."
"Called in to ask if they had a camera security system that I was looking for. Representative on the phone says they have 6 available so I get to the store 2 hours later for the Manager to tell me no they don’t have a single one in stock and hadn’t had any in weeks."
"Trying to contact someone is a headache, however, yesterday was the last straw."
"Very bad customer service experience!"
"Manager Richard was very rude and did not know how to treat customers."
"Store manager 'Brittany' with red hair refused to assist me in a return."
Product Availability and Stock
Pros:
"It's good to explore, touch and feel the products before buying, so always like being at Best Buy for any electronics or home appliances needs."
"I feel best buy being the only computer store in the area to have more of a selection in tech."
"You can get almost anything on Amazon but seeing and holding the product is different. Best Buy has people who understand the product."
"It happened that the unit we desired was in stock and available in one week."
"I go to Best Buy a lot. Like, more than a sane person should. I have a few of these around me and I normally choose this location. They normally have everything well stocked and keep up to date fairly well."
"Good collection of appliances, the purchase protection worked well in the past."
"Recently purchased go pro and decent price and quick pickup."
Cons:
"Recent bestbuy policy change on my bestbuy rewards program is disappointing though."
"More product availability is a must."
"Poor in-stock levels of major appliances."
"The typical store, understaffed and poorly trained staff. Each employee can only perform one task."
"In store selection was limited and most of what I needed was online only."
"New location is nice. The store is set up well but they do not carry as much as other stores."
"It should be noted that many of the floor samples where not available for 3 to 4 months."
Delivery and Installation
Pros:
"Today 6/7/23, Best Buy in Downingtown, PA delivered our refrigerator without a single hitch."
"Always helpful employees and I needed a tv hung on my fire place wall but before charging me to come out and find out it can’t be done, they sent the geek squad to check it out and make sure it’s safe to hang there at no charge."
"Ordered items online at 3:58 pm and ready for pickup 11 minutes later."
"After having no luck with 'limited stock' of the x90j 4k tv in Collegeville I was told this was the best stock in the area."
"Amazing customer service very knowledgeable employees as well as a fast and easy curbside pick up process."
"I placed an online order where the website indicated pick up as soon as 1 hour. It's now 27+ hours later and I have not yet received the e-mail indicating it is ready for pickup."
"I walked in at 10:56 today to pick up an apple speaker... stood near the Apple products till 1130."
Cons:
"Do NOT get appliances here if you value your time and money."
"Delivery/instillation is subbed out to incompetent contractors. Worst case scenario, they will trash your house and the appliances you bought."
"We purchased a dishwasher on 12/23 that was supposed to be installed in early January. Then was told the dishwasher was no longer available and we had to pick out a new one."
"Awful experience getting a TV installed by them, canceled 4 times, right now no one even knows where the TV is!"
"Don't ever order delivery or installation."
"Their delivery guys broke my water heater!"
"I ordered a dishwasher online, it was supposed to be delivered and installed yesterday, got a text confirmation, but nobody showed up or called to tell me it wasn't available."