Best Buy Reviews Summary

Customer Service

Pros:

• "Service was amazing, specially mentioning Nai, who was at the counter Although i was there almost near the store's closing time, he was very patient and nice to me."
• "The customer service did a great job helping with the replacement and made me feel confident they stay behind in the product they sell."
• "Very helpful staff/employees on hand to help with any questions or issues you may have."
• "Excellent customer service and professionalism... Kudos to these two reps! Customer service at its best!"
• "Two wonderful ladies attended me and made the transaction quick and painless."
• "Eli and Angelica were amazing! They are a valuable asset to the company."
• "The salesman who helped us was very knowledgeable, and he knew exactly how to answer our questions."

Cons:

• "Complete waste of time. The app says they have product in the store, but they do not have it."
• "Buying in store is a terrible experience."
• "Both Best Buy corporate policy and this store is at fault here."
• "So not only do I have to do their job for them and find my own item, but I need to get an attitude with it too?"
• "The manager at customer service straight up lied to me."
• "Absolutely done with this Best Buy. I will gladly go out of my way to avoid rude and lazy staff."
• "Every single time I come in, even with an appointment, the geek squad representatives check me in and then go help other customers before helping me."

Online Shopping & Pickup

Pros:

• "I ordered online and was pleasantly surprised at the service."
• "Easy online ordering and pick up if going in or using curb side pick up both have been smooth transactions."
• "Such a pleasant experience. Associate outside did an amazing job."
• "The item was actually pulled and ready when the text came in and I was in and out of the store in five minutes."
• "We were extremely happy with the service we received from Alex with Geek Squad for our Sony TV this morning."
• "They had the lg oled c2 in stock; I looked it up online, then I went and bought it on short notice."
• "I came in for an online order pickup, it was the easiest and quickest online order pickup I've had at any store, not just at best buy."

Cons:

• "I ordered a TV online only to find out that their inventory was incorrect."
• "Every time I have come to this store I’ve had to deal with unhelpful, dishonest employees that do not want to do their job."
• "This is extremely unorganized and very frustrating."
• "I ordered a laptop online with the purpose of 'grab and go' so I wouldn't be in the store long. I went to pick it up at the customer service desk and they hand me a box with a gash through the top!"
• "It always amazes me how long their in-store pick up line is, even after I give the Best Buy employee my order number, they always come back to the counter with some of my items but not all like it's some kind of scavenger hunt for them back there."
• "I ordered two I pads well before Christmas and never got them."
• "I placed a pick up order early in the morning. Online stated it would be ready today. However, they never replied back saying my order was ready."

Product Availability & Stock

Pros:

• "I went to check out the sound bars area and they had plenty in stock."
• "Yearly geek squad gets u amazing protection on all your buys it's crazy."
• "I wish the other BB stores closer to me had half the product and quality of this store."
• "Talk about Smart TV paradise! I'm hooked!"
• "Love their selection of open box and discounted goods."
• "The Best buy store in Delaware was a very good experience they attended to my every need and answered all my questions and gave me many many options to choose from."
• "I don’t think there’s ever been something that I wanted that I couldn’t find here."

Cons:

• "Checked online for a camera lens and drove to this Best Buy here... He couldn’t find the item that was supposedly 'in stock' at the store."
• "The place is clean but wasn't exactly well stocked."
• "Only disappointed I couldn't get the PC I wanted since it was out of stock."
• "Although there is usually some items out of stock like the chargers."
• "This place never had anything in stock that their website says is."
• "I drove down from Philly to find out they didn't have it."
• "Here we are, Month three now, and my laptop screen is still NOT fixed."