Best Buy Reviews Summary

Customer Service

Pros:

• "Never had better customer service."
• "The employees here have helped me so much and showed me how to save some money."
• "The employees were very personable and acknowledged me from the minute I entered the store."
• "Best Buy workers are great! They know everything and anything about tech."
• "Always professional. I know exactly what my experience will be like every time I step into a Best Buy."
• "Friendly, helpful, professional customer service."
• "Everyone we came in contact with was super nice and they have clearly marked 6ft social distancing markers throughout."

Cons:

• "Terrible customer service unless you're obviously wealthy. That's just sad."
• "Thier warranty service is horrible. My refrigerator has been down for a week and I'm going to have to wait for another week before someone comes to look at it."
• "HORRIBLE store! I went in today they claimed they did not have what I want."
• "They were quick to push us out the door after purchasing $1,100 phones."
• "Had to wait 25 mins in the queue before someone gave assistance. Then, my item was not in stock."
• "Horrible customer service!!! I was completely ignored by the employees while shopping for a computer."
• "I much rather just order offline then go in and deal with dumb people who are clueless."

Product Availability

Pros:

• "Very clean. Very well organized. No issues."
• "They honor their price-match guarantee and keep a clean well-stocked location."
• "Awesome selection of electronics, appliances, video and audio."
• "Found in stock the television we wanted, it took a total of 10 minutes to checkout."
• "Good selection of items and shelves are typically well stocked."
• "We came in for a printer and this store had a really great selection."
• "Only place around that has the electronics you need/want.. sale prices are good."

Cons:

• "they had a limited supply of items I was shopping for and none of the dash cameras we were looking at, were available."
• "I use to love Best Buy but recently over the last 2 years they have lacked very hard at answering phone calls and or having things in stock."
• "Store failed to fulfill an order of an item for over a week."
• "This place is a joke for apple care plus services, I show up for a iPhone repair through Apple Care+, they asked me to come back another time because it would require replacing multiple parts."
• "I went to best buy to purchase a Jitterbug phone for my elderly parent. When I looked online they said in stock. When we got their no Red phones."
• "Last 2 times I went here the item I was looking for was nowhere to be found."
• "Especially with the new tech coming out lately they dont have it in stock, and aren't even offering preorders for when it does come in."

Staff Knowledge & Helpfulness

Pros:

• "The floor employee was VERY knowledgeable and professional."
• "Best Buy workers are great! They know everything and anything about tech."
• "The people who work there are very knowledgeable....if you have no idea what you need they will point you in the right direction."
• "The staff was very knowledgeable and gave me options and advice on how to take care of my investment."
• "Mathew was extremely knowledgeable with everything we inquired about."
• "Everyone was very knowledgeable and helped me to make the best decision."
• "Good customer service, they break everything down & explain about the merchandise your interested in, also give helpful insight."

Cons:

• "They were quick to push us out the door after purchasing $1,100 phones."
• "I much rather just order offline then go in and deal with dumb people who are clueless."
• "Really tough experience at this store w/ their Geek Squad service."
• "I tried calling the store to explain my frustration and try to get her Sim card back but was told there's no direct store line and that I'd have to make an appointment just to speak with someone about it!"
• "I thought I was a ghost no one ask if you need help!!!"
• "I waited to be greeted, since I had a few questions about newer Windows laptops, but after ten minutes of wandering around the laptop tables I had not been approached, acknowledged, or greeted."
• "Service was horrible, many sales people all over but no one helped."