"The store itself was clean and well-organized, making it easy to navigate the aisles."
"Very helpful staff, maybe it was my lucky day, but I didn't have to wait for assist more than 25 seconds."
"The sales staff is very knowledgeable."
"Staff is really helpful! The store is kept in pretty good condition and the employees seem to genuinely want to help their customers."
"The staff seemed genuinely passionate about their work, and their enthusiasm was contagious."
"Cashier Janaijah was great. She was sweet and pleasant and got my order quickly from the stockroom."
"The employees at Best Buy are knowledgeable and helpful especially Colin who helped me with some items i was looking for on my visit."
Cons:
"The customer service on the delivery side was rude and dishonest."
"Both seemed tired and annoyed. Neither was able to provide basic support or seem to care about helping me."
"Horrible customer service. Bought online. Promised delivery by 930a. Delivery never came."
"Seriously does anyone think they are getting the best buys?"
"Terrible customer service lazy returns slow and they look like they don’t want to be there."
"Service was okay... If you don't ask someone for something or anything they won't talk to you."
"BAD SERVICE. Not satisfied with this store and it’s employees."
Product Availability and Selection
Pros:
"We were Best Buy customers for many years and always found products that we wanted because of good selections."
"Good big store. Wide selection."
"A big box electronics store. If it’s digital, you will find it at Best Buy."
"Amazing store electronic devices. You can find phones, printers, laptops, televisions, headphones, cameras, and all kitchen appliances from all brands."
"A perfectly fine Best Buy. It's nice and big, so the selection is very good."
"Huge TV section, laptops, Ring doorbells and even vacuums."
"This place is great. It is one of the places to go if you need to look into the electronic, cell phone, computers etc."
Cons:
"However, I would say don’t trust the inventory listing on the Best Buy website to match the store inventory."
"There is not a very large selection of goods."
"They did not have the earbuds I wanted, even though the store finder said it was in stock."
"I don’t know where the disconnect is with the website saying they have something is stock and available at this store."
"It’s almost impossible to locate small piece of hardware you look up on the website."
"Customer service is just terrible. I came in for specific item, I’ve checked online to make sure it’s in stock. Associate just told me straight that inventory is wrong and they don’t have it."
"Was looking at gas ranges and salesman knew nothing about the ranges they sell."
Staff and Management
Pros:
"The employees use to always be extremely helpful. I was there yesterday I asked 2 employees for help and they both gave the wrong information."
"Most helpful workers I've seen in a Best Buy yet. Every department has people knowledgeable in what is being sold there."
"The staff members were friendly, knowledgeable, and went above and beyond to assist me."
"They were helpful, courteous and knowledgeable, and rectified my issue within 15 minutes."
"Great prices when sales hits. Good team in store."
"Frank who works in the Samsung area saw my son and I walking through the store introduced himself to us and showed us all the new phones set my son up to try the games on the phones explained the new features on the phone in full detail."
"Matthew Corra did a phenomenal job assisting us with our needs and understanding what we needed."
Cons:
"Absolute nightmare! Staff doesn't know anything about the products."
"The sales people or at least most of them was friendly. The manager was very rude and disrespectful."
"Workers in the computer/ printer dept don’t care at all."
"The worst customer service ever!!! Especially if you’re Totaltech member!!!"
"The geek squad is excellent. They're very eager to please."
"The employees at this location were absolutely rude."
"The sales associates, barring a select few, are incredibly pushy."