Apple Smith Haven Reviews Summary

Customer Service

Pros:

• "I always get great serve. The young assistants are patient and knowledgeable, they're amazing."
• "Richard was amazing! He tried many different ways to revive her computer and finally was able to fix it!"
• "Overall, friendly, warm, and fun apple store!"
• "Friendly staff who were keen to help."
• "God bless these Apple Store employees. They are patient and will explain things over and over again to help you understand."
• "Service was perfect! Jenn originally took care of me, then she had to tend to another customer and Rob was there for me too."
• "The folks working in the store were professional, knowledgeable and polite."

Cons:

• "I made a 2:00 appointment for my screen to be fixed. They told me to come back at 3:40. It’s 4:30 and I am still sitting here."
• "Lazy staff I needed a factory reset on my Apple iPad gave them the receipt for proof of purchase because the staff was going home soon told me I needed more information than what the receipt displayed."
• "This is by far the worst apple experience I’ve ever had."
• "No other company would survive cs this awful."
• "Total disgrace brought 5 phones iPhone 7 plus one had issues from day 1 with getting service outside of my home and it not charging properly."
• "The genius at the genius bar appeared to have never worked with an Apple device."
• "Manager more concerned about social distancing then helping the customers."

Staff Attitude

Pros:

• "Mani from the Genius bar was knowledgeable and resolved all of my concerns. Outstanding customer service."
• "The knowledge, patience and dedication to customers from this team is worth any extra minute I may have to wait."
• "Justin our check in personnel was great. And the other gentleman that helped us was knowledgable and helpful too."
• "The people in the store were great. Friendly personable and patient, especially with a high volume of customers needing help."
• "Sales rep was very good and knew what he was talking about."
• "They were mobbed, but we had an appointment and they were on the ball. Friendly, efficient and helpful."
• "One of the sales reps named Jon really did his best to make the experience enjoyable."

Cons:

• "The workers here should be working at McDonald's."
• "Very rude & disrespectful employees! If you ever want to come across someone giving you an attitude, go here!"
• "Worst customer service ever."
• "Poor attitude and very rude."
• "The sales associate was completely incompetent and has no care about the customer at all."
• "The sales rep had a chip on his shoulder as soon as he walked up, he looked and acted like we were inconveniencing him."
• "Incredibly rude staff!!"

Efficiency and Management

Pros:

• "I was in and out for my appointment in a relatively short time of time."
• "Friendly staff, quick service, phone worked great out of the box."
• "They fixed my mac in a shorter time than what was estimated. Great communication!!"
• "You can easily book an appointment."
• "Technician carefully listened to my problem and replaced my device with the support of manager."
• "Keith made sure everything got taken care of and 5 stars to him as a person and employee and his knowledge."
• "Service was good, wait time not bad. Sales and management were very good."

Cons:

• "I had an appointment for 7 and I was waiting for over an hour."
• "I waited on line to again check in and after 20 minutes of waiting I finally checked in."
• "They told us to wait 5/10 minutes but 20 minutes later we had to ask again to be helped."
• "This place has the worst customer service I've ever experienced of any retail store anywhere."
• "The customer service here is TERRIBLE."
• "Terrible for a business when your customer care is that horrific, it doesn't even take a genius to know that."
• "The manager tried to do me a favor and moved me from the regular line to the express, the representative there said 'we have it in stock but I cannot help you with that purchase'."