Address: 737 Northcrest Shopping Center, Fort Wayne, IN 46805, USA
Phone: +12604715501
Rating: 4.1
based on 266 reviews.
Customer Service
Pros:
"The employees here seemed to be very friendly and knowledgeable on my last visit."
"Fantastic experience. I spoke with the sales associate (Ed B) on the phone prior and he was very polite, knowledgeable, and got me exactly what I wanted at a great price."
"I don’t shop here very often, but when I do there’s usually short, quick lines and friendly staff greeted everywhere."
"More than one sales person offered to help, but no one was pushy or annoying."
"Always really helpful and are willing to answer questions even if they are busy."
"Customer Service experts. I purchased a monitor and needed to make and exchange an hour later, and despite it being Black Friday and me not having my receipt, they went out of their way to find the transaction in their system and get me taken care of ASAP. 10/10"
"Great customer service! I waited in curbside pickup and the young lady bought my merchandise out."
Cons:
"Went looking for a TV. There were multiple employees standing in a group by a desk talking. Not even once did any of them come over and ask if they could help us."
"This company clearly does not believe in customer service."
"Don't visit very often. When I do, there doesn't seem to be employees that proactively want to help the customers."
"The salesperson ignored us and then when he did wait on us was indifferent and then left to wait on another customer."
"I haven't been in Best Buy for quite some time. Customer service lady was disrespectful to a couple."
"Had to change my 5 star rating to a 1 star because of yesterday's shriekingly awful service at the service desk."
"I called the corporate hotline thinking they would gladly rectify the situation. Nope."
Product Availability and Pricing
Pros:
"Bought our security cameras here and everything went smooth, haven't had any problems."
"They always have a great selection."
"They had 3 styles in stock."
"Store was decently stocked."
"Great location, and my preferred in town. Have been sticking to the Insignia brand TVs for awhile, and they're an amazing value. Lots in stock here."
"Very reliable store for all of your electronic needs. They have everything technology-wise."
"Best Buy offers the best prices on every physical thing in the store."
Cons:
"They had absolutely 0 in stock and couldn't tell me when they would have any."
"Best Buy is EXPENSIVE!"
"DO NOT trust when they say they have something in stock."
"I called the store first to check their inventory & drove 50 miles only to find out employee didn't know what they were talking about. Out of stock ... waisted 100 mile trip."
"However, they were sold out of just about everything."
"This place has really gone downhill. It seems they are trying to drive all of their traffic online."
"Not even a year old LG TV needs repair, even purchased 5yr. Extended warranty."
Online and In-Store Experience
Pros:
"In-store pickup for an online order went very smoothly, and the store associates were extremely friendly."
"I got great service from Best Buy at Northcrest when I told them about the problem I was having with my sound bar."
"Ernesto was so helpful!! He was full of knowledge and I left pretty confident and happy with the purchase I made."
"You should definitely be buying your electronics here, I will be from now on! They price match and the customer service is amazing!"
"Overall an excellent experience. Definitely recommend this store and will be coming back to do more business."
"A great place to purchase your electronic merchandise and to get help with the Geek Squad if necessary to learn how to use your equipment."
"Pro tip - download the Best Buy app if you haven't already. Order items, and they're ready for pickup VERY quickly."
Cons:
"We paid the full price and he didn't do any service for the phone we brought. So we returned the screen protector and case. Just brought the phone."
"I went to go test out speakers to put in my car. However, I couldn't get any to work."
"Terrible experience. Bought a Fire TV and brought it home to find that it won't maintain a network connection."
"I was surprised to find a hidden gem on the shelf in a return that was sold to us in open box condition."
"Spent half an hour on hold waiting to talk to someone."
"I ordered a washer dryer and was informed at purchase it would be delivered 2 weeks later."
"Was going to give the 5 stars cause my order was ready and they brought to my car fairly quick. Got the microwave home and it was damaged."