Treetop Quest Philly Reviews Summary

Category: High ropes course

Address: 51 Chamounix Dr, Philadelphia, PA 19131, USA

Phone: +12679014145

Rating: 4.7
based on 116 reviews.

Staff and Service

Pros:

  • "The staff are super friendly and they give you an instructional session."
  • "The staff is very helpful and will teach you the ropes before you get started."
  • "The employees were super helpful to kids who needed some extra assistance."
  • "Staff were all friendly and helpful."
  • "The staff was knowledgeable, kind, and on hand to help whenever people ran into difficulty."
  • "Staff was great, helpful and attentive."
  • "The staff who trained us on how to use the gear were very helpful, especially PJ who was great breaking it all down in a way that was really kid (and adult) friendly."

Cons:

  • "Absolutely disappointed in the way the workers were talking."
  • "I was on one of the levels and I wanted to come down and I yelled hep blue shirt many times but they never came."
  • "The staff didn't appear to be closely monitoring the time spent at the courses."
  • "Very rude attitude and workers were all around a-wholes."
  • "When we finished and went to the entrance, a guy with a ponytail and blonde hair told us to put our Tshirts back on NOW and that it was 'inappropriate.'"
  • "We made reservations for 9:30am and got there on time and they said we have to get there early for a mandatory 15 minute class. Our family was sent home after paying months in advance and driving 30 minutes."
  • "This place is WAY too expensive to have this inferior level of customer service."

Safety and Equipment

Pros:

  • "Safety is a top priority, with each participant receiving a harness, gloves, and a detailed briefing."
  • "The course seemed super safe & secure."
  • "Good staff, handle rescues very well (worth to mention, that it is possible to descend from almost any platform (with the help of staff and extra equipment)."
  • "The equipment is top notch and easy to use."
  • "Gloves are a lifesaver, and long sleeves are helpful in preventing getting brushed up by the ropes and cables."
  • "The sanitation of the harnesses and mindful masking make me feel safe using this facility."
  • "Safety is important to them, and this made us feel even safer."

Cons:

  • "I got a panic attack after getting stuck halfway on a zip line in the heat."
  • "The staff could not hear me screaming my heart out for help and I was fortunate that someone on a lower level redirected the staff to me."
  • "Unfortunately, I didn't realize I had to do an obstacle course to get to the zip line part."
  • "After the last level I had the worst panic attack I ever had in my life."
  • "Not enough options, not suitable for beginners."
  • "Waste of money (and time) for 4 to 6 years olds."
  • "Please have staff members check in on anyone going on level 4 (maybe halfway or something), have a mini map of what to expect on each level, and disclaim to climbers that level 4 has a lot of swinging platforms and requires a lot of athletic ability."

Experience and Enjoyment

Pros:

  • "It is a wonderful place to spend the morning or afternoon if you love adventure activities!"
  • "Loved visiting treetop quest. My wife and I had a blast."
  • "We had a blast doing 3 courses, including the zip line only one twice, in the two hour time frame."
  • "Flying through the tree tops is the best way to zip line!"
  • "Treetop Quest Philly is fun, challenging and a great workout!"
  • "Loved this place so much! I hosted my daughter’s 11th birthday here and the kids had the best day!"
  • "Treetop Quest was an absolute blast!"

Cons:

  • "We were issued a credit after a member of our party fell ill during training... We recently attempted to use these credits while booking and were denied."
  • "Had fun but unfortunately didn't have enough time to do everything."
  • "Unfortunately the first part was impossible because the person I was with was too short to reach the bars."
  • "Reserving and paying two months in advance does NOT guarantee you a spot."
  • "My feeling about today's day are negative, and I never come back!"
  • "You have only 2.5 hours to complete the courses, so if you plan to be there make sure you are fast and quick."
  • "DROVE MY KIDS HOME SOBBING AND DISAPPOINTED."

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