Address: 51 Chamounix Dr, Philadelphia, PA 19131, USA
Phone: +12679014145
Rating: 4.7
based on 116 reviews.
Staff and Service
Pros:
"The staff are super friendly and they give you an instructional session."
"The staff is very helpful and will teach you the ropes before you get started."
"The employees were super helpful to kids who needed some extra assistance."
"Staff were all friendly and helpful."
"The staff was knowledgeable, kind, and on hand to help whenever people ran into difficulty."
"Staff was great, helpful and attentive."
"The staff who trained us on how to use the gear were very helpful, especially PJ who was great breaking it all down in a way that was really kid (and adult) friendly."
Cons:
"Absolutely disappointed in the way the workers were talking."
"I was on one of the levels and I wanted to come down and I yelled hep blue shirt many times but they never came."
"The staff didn't appear to be closely monitoring the time spent at the courses."
"Very rude attitude and workers were all around a-wholes."
"When we finished and went to the entrance, a guy with a ponytail and blonde hair told us to put our Tshirts back on NOW and that it was 'inappropriate.'"
"We made reservations for 9:30am and got there on time and they said we have to get there early for a mandatory 15 minute class. Our family was sent home after paying months in advance and driving 30 minutes."
"This place is WAY too expensive to have this inferior level of customer service."
Safety and Equipment
Pros:
"Safety is a top priority, with each participant receiving a harness, gloves, and a detailed briefing."
"The course seemed super safe & secure."
"Good staff, handle rescues very well (worth to mention, that it is possible to descend from almost any platform (with the help of staff and extra equipment)."
"The equipment is top notch and easy to use."
"Gloves are a lifesaver, and long sleeves are helpful in preventing getting brushed up by the ropes and cables."
"The sanitation of the harnesses and mindful masking make me feel safe using this facility."
"Safety is important to them, and this made us feel even safer."
Cons:
"I got a panic attack after getting stuck halfway on a zip line in the heat."
"The staff could not hear me screaming my heart out for help and I was fortunate that someone on a lower level redirected the staff to me."
"Unfortunately, I didn't realize I had to do an obstacle course to get to the zip line part."
"After the last level I had the worst panic attack I ever had in my life."
"Not enough options, not suitable for beginners."
"Waste of money (and time) for 4 to 6 years olds."
"Please have staff members check in on anyone going on level 4 (maybe halfway or something), have a mini map of what to expect on each level, and disclaim to climbers that level 4 has a lot of swinging platforms and requires a lot of athletic ability."
Experience and Enjoyment
Pros:
"It is a wonderful place to spend the morning or afternoon if you love adventure activities!"
"Loved visiting treetop quest. My wife and I had a blast."
"We had a blast doing 3 courses, including the zip line only one twice, in the two hour time frame."
"Flying through the tree tops is the best way to zip line!"
"Treetop Quest Philly is fun, challenging and a great workout!"
"Loved this place so much! I hosted my daughter’s 11th birthday here and the kids had the best day!"
"Treetop Quest was an absolute blast!"
Cons:
"We were issued a credit after a member of our party fell ill during training... We recently attempted to use these credits while booking and were denied."
"Had fun but unfortunately didn't have enough time to do everything."
"Unfortunately the first part was impossible because the person I was with was too short to reach the bars."
"Reserving and paying two months in advance does NOT guarantee you a spot."
"My feeling about today's day are negative, and I never come back!"
"You have only 2.5 hours to complete the courses, so if you plan to be there make sure you are fast and quick."