"From the moment you walk in, you're greeted by a warm and welcoming atmosphere that sets the stage for an incredible dining experience."
"Overall beautiful calm ambiance. Yet accommodating to families with kids that were there as well."
"The ambiance is amazing with dim lighting and there is waterfall towards the end which gives it a romantic feel to it, even though it was packed it wasn't too loud."
"Very classy place!"
"The cozy ambiance added to the overall charm of the restaurant."
"Looking for a classy, romantic ambience? The Loft is the place to go!"
"The ambiance was really nice. We started with the veal gnocchi which was the best gnocchi I've ever tasted with delicious shreds of veal."
Cons:
"Directly under the air conditioning unit and can be uncomfortable if you don't like the cold."
"Only thing I’d change is trying to limit the amount of birthday spark stuff they give out in a 2-hour period. I was there once and wanted a quiet dinner but the birthday song and sparking candle was being done every 10 minutes."
"It can get a little bit loud on a full night."
"Second floor balcony area vibrates when someone walks up and down the staircase."
"Downstairs has waterfall wall, which was nice, but there was strong smell of smoke, which negatively impacted the atmosphere."
"Downstairs is a bit noisier."
Service
Pros:
"Service is great."
"Phenomenal food, excellent service, and great value."
"The staff made no issues, and promptly gave us a new larger table."
"Joseph was a wonderful waiter that was helpful and pleasant to have."
"The service so over the top attentive, and yet the prices are shockingly reasonable."
"The experienced wait staff will walk you through the menu."
"The service was absolutely amazing. The waiter was very professional and friendly, he really knew what he was talking about."
Cons:
"I had to wait over a half hour past reservation to get a table."
"It was difficult to grab the waiter's attention despite us being 1 of 3 groups on that floor."
"I would also have wanted not to be visited by so many staff during our meal."
"The little cup of ketchup that comes with the steak and fries wasn’t enough for the whole steak."
"When we ask them for someone's Birthday celebration they refuse to bring the waiters to sing."
"Took 45 minutes to bring out our food after we ordered."
"Took 20 minutes past our reservation to seat us."
Food Quality
Pros:
"The hanger steak is my all time favorite!"
"AND IT COST LESS THAN THE USUAL 'app+ steak+ dinner'."
"We were satisfied with the steaks, the sides, and the appetizers."
"The steak was perfectly crispy on the outside and soft inside, just like we requested."
"The 28oz cowboy steak which was nice and tender with crispy fries."
"Every single dish we ordered was a 100% success, things were Hot, Flavorful, Tasty and the textures Crispy and soft where you wanted it and perfectly done!"
"The food was outstanding, with perfectly cooked steaks and delightful sides."
Cons:
"I took off 1 star because of the 18% gratuity that is automatically added."
"The beef spring roll was nice but small and I wish it was accompanied by a dipping sauce."
"We ended up skipping desert and leaving because we just couldn't enjoy the meal anymore."
"Steak was not as good as expected."
"The food however can use a huge improvement in cohesiveness and flavor wise."
"The brisket was extremely salty."
"All the steaks we ordered were so dry, not juicy at all."