Texas Roadhouse Reviews Summary

Staff and Service

Pros:

• "The staff at this location is amazing. Extremely pleasant and attentive to the customer's needs."
• "Our server was so very kind and welcoming."
• "Every staff member that I had seen walk by always had a smile on their faces."
• "Their employees customer service was magnificent."
• "Our server was so nice and helpful."
• "Our server was Sue and she was so sweet and helpful."
• "The staff were friendly, greeted us and our waitress was awesome."

Cons:

• "But we didn't get a server for 31 minutes."
• "Since there was a group of employees just huddled in the front talking, it felt like we were inconveniencing them."
• "I called to get two large tables near each other for 16 people. The female employee was a little rude and quick to answer."
• "The staff upfront isn’t the best, and they’re not too pleasant when you’re speaking to them."
• "The waiter was very rude and rushed is out quickly the women manger there was more worried about how she looked and dance then the customer's."
• "Waitress couldn't seem to remember us or what she was supposed to be getting us, but was very nice."
• "Our waitress Carol, was very uncaring and Lowkey rude."

Food Quality

Pros:

• "One of my most favorite franchise restaurants simply because I'm never disappointed. Food Is always delicious & flavorful."
• "The rollls and cinnamon butter 🧈 are delicious."
• "Food was delicious."
• "The Margaritas are also very good."
• "The food was delicious and had good portions."
• "Food was delicious 😋. Big portions couldn't even finish mine had to take it to go and the prices were very reasonable."
• "The food and Service is excellent."

Cons:

• "The pulled pork was flavorless and dry, the 'seasoned' rice was dry and tasted like exhaust."
• "The french fries had to be sent back twice because the first time they were cold the second time they came out greasy and warm."
• "The food was good but my steak was very dry."
• "Everything was overly salty."
• "The food was cold, I was missing my half a dozen sides of bread that I paid for."
• "The Bloomin Onion came out cold and greasy."
• "The food was prepared wrong, it looked like it was just thrown on a plate."

Ambiance and Atmosphere

Pros:

• "This location is a great place to eat."
• "The restaurant had a friendly atmosphere we will defiantly go back."
• "The atmosphere was fun, loud, cowboy themed and very decorative decor."
• "Love this place food always is always good."
• "Great atmosphere great music and we have an amazing time."
• "Good atmosphere, cozy and inviting."
• "The atmosphere was good."

Cons:

• "They sat me in a room with at least 20 screaming kids."
• "It was first Friday of March madness too. Need a better gameplay for people in and waiting to be seated and people leaving."
• "The dining room was a bit dirty with tables and floors not cleaned."
• "It was insanely packed, incredibly loud, and the service was not good at this location."
• "The only downside is that the A/C wasn't working correctly, so it was HOT."
• "There was so much rah rah from the cheering and talking it got to be a bit much."
• "The addition of ceiling-hanging ads seems excessive in a sea of wall to wall people."