Pizza Secret Ristorante e Pizzeria Napoletana Reviews Summary

Service

Pros:

• "The service is good, they are very attentive and the restaurant is very nice inside."
• "Delivery is always on time and everyone who works there is so friendly."
• "The staff are awesome, all amazing people."
• "The service was incredible, so friendly and we even got a plate!"
• "The service is absolutely top notch: attentive, friendly, and professional staff."
• "Service was super friendly and fast as well, the good reviews here are well deserved."
• "Great dining experience at Rosario's Pizza Secret. Atmosphere is warm, welcoming and service is excellent."

Cons:

• "Really terrible service."
• "Unfortunately, the service was upsetting."
• "The staff was friendly but slow."
• "Waiters seemed to be confused about what they’re doing."
• "Service could be better but it didn't ruin my experience until I was ready to leave."
• "Service was ok, they were not so attentive."
• "The service was chaotic and neglected us."

Food Quality

Pros:

• "Best pizza I had in New York my favorite place to get it...guys from Naples Naples put their soul into it!"
• "Hands down the best pizza I've ever eaten in Brooklyn."
• "The ingredients are fresh and good."
• "The fried calamari tasted fresh."
• "The neopolitan pizza dough is the right balance of light, airy, bounce, and moist."
• "The flavors are rich and mouth watering, the cheese is fresh, the dough is precisely baked."
• "Authentic neapolitan pizza with quality ingredients, well prepared dough and cooked by using the wood fired oven at its best."

Cons:

• "The pizzas were a bit soggy but tasty."
• "They’re pretty stingy with the toppings."
• "The food itself was cold and the pizza I ordered was drenched in oil."
• "Their “gluten free” pizzas are cooked in the same oven as regular pizzas. Do not eat here if you’re celiac or have gluten intolerance."
• "The pizza was totally wet, too much souse, and not enough cheese."
• "The middle of the pizza was PAPER THIN, uncooked, and everything fell off."
• "It is literally the worst pizza we have ever had; limp, mushy, wet, tasteless with gummy dough."

Delivery & Timing

Pros:

• "They were live streaming the pizza artist making some of the orders. That was a lot of fun to watch."
• "Great late night vibes."
• "The service was fully attentive and engaged, and was every bit as much a delight as the pizza."

Cons:

• "So if you order for delivery just make sure you’re not in a rush."
• "The problem was that it arrived an hour late and every time my partner and I tried calling the restaurant, the line was busy."
• "We ordered through Slice and the pizza ($50 all inclusive!) was delivered over 1h30 later."
• "Pizzas were delivered in a hot mess. The toppings had completely slid off."
• "Ordered delivery through Slice app, pizza was cold by the second time the guy made it over."
• "However as others have pointed out below, since then I’ve encountered really erratic delivery times, sometimes taking an hour or more than estimated, and in those cases the food arrives cold and just isn’t worth the time and aggravation."
• "Our two pizzas, which nearly cost $100 after tax and tip, arrived over an hour late and were cold and soggy upon arrival."

Ambiance

Pros:

• "Thank you so much for bringing a little corner of Naples in Ny."
• "Happy to patronize again this business that prioritizes quality even during tough times for the sector."
• "Great atmosphere, beautiful dark wood furniture, very friendly service."
• "The restaurant was very beautiful and looked like it was straight from Napoli."
• "The best part about the place is it's ambience, after dark you can enjoy a nice romantic candle light dinner."
• "Atmosphere was romantic and cozy with a great window to see the outside world."
• "This is a great spot for friends to hang out."

Cons:

• "First we were at a seat where there was water from the ac dripping on us."
• "The place is hot in the summer. No a/c that I’ve ever seen."
• "The place had flies inside and the tables and chairs looked old."
• "The bathroom was very dirty and let me not even get started on the flesh flies all inside ..there was like a huge swarm."
• "It’s just a little too close to be comfortable."
• "I did smell the restroom toward the end of my meal which was unpleasant."
• "A generic Neapolitan pie joint in need of some edits."

Value

Pros:

• "Family-friendly atmosphere and reasonably priced."
• "Very affordable bottles of wine as well."
• "Not cheap but worth every penny."

Cons:

• "It’s super expensive! I’ve never paid so much for a meal that I absolutely disliked."
• "They give you such a small portion of food for the amount of money you have to pay."
• "For the price paid, I could get a better pie from any Joe's Pizza for way less."
• "Half a glass of wine for $15.. rip off."
• "The prices are very high and not worth your money!!"
• "Don’t order tea it will cost you $3.3 for each and it is just tea bag with hot water, this is the only thing I felt so disappointed lol."
• "Thought it was pricey for the portion size and quality of food."