Smashburger Reviews Summary

Food Quality

Pros:

• "The quality of the food is far beyond your typical 'fast food'."
• "Food was delicious! Hot and fresh."
• "The burger was delicious as was their sweet potatoes and regular fries."
• "The food is really good, especially the Smashfries."
• "Smashburger was amazing... I had one of the tastiest burgers i've ever eaten."
• "The service & execution is 100% there from the Brick location, They deliver a constant consistency of flavor."
• "The food is always fresh and always tastes delicious never had a problem."

Cons:

• "The food that came out for me was the wrong order."
• "Everything was badly wrong. The fries and tots were everywhere in the bag and were cold, not crispy, and completely soggy."
• "The food was ice cold and I live right down the street from the place!"
• "Food was not worth the price. 30 for2 meals and I was expecting it to be fantastic because of price. Burgers sucked."
• "The veggie burger was barely edible."
• "Burger just ok, soggy roll, straw onions salty and skimpy."
• "Poor quality for very expensive burgers."

Service

Pros:

• "They have the most friendliest kindest workers that I have ever known."
• "Our server Brandon was quick to remedy the problem and provide superior customer service!"
• "The service is kind and friendly, the food and milkshakes are amazing."
• "Quick service, easy ordering and a Large variety of items to order from."
• "The staff in this location does a good job keeping surfaces wiped down."
• "Staff knowledgeable, patient + yes friendly."
• "The staff is always pleasant to deal with."

Cons:

• "We will not be returning any time soon."
• "There was only one waitress till we left so the service was 'meh.'"
• "The young man taking our order hated his job."
• "This restaurant is desperate need of organization, attention to details and attention to customers."
• "It started with the rude cashier who could not be bothered with any questions we had about the menu."
• "The two employees were arguing over who was going to take me and my friends order. And was rude."
• "Service questionable and the biggest risk."

Value

Pros:

• "Great affordable prices with plenty of variety of choices of burger, vegetarian, turkey, & chicken options for the main proteins."
• "Using the app at the register was easy including use of coupons."
• "Also, on Friday's it's BOGO on the fish sandwich. GREAT deal!"
• "I ordered a double patties burger and got the second for only 0.12 cents as that day was SmashBurger 12 years anniversary."
• "Not only was the food first class (Thin fries and a barbecue burger) but the staff made you feel at home."
• "The Shakes on the other hand are 🔥 fire 🔥.. Definitely worth it made with Häagen-Dazs 🍦 Ice-cream."
• "Love the Grilled chicken mushroom truffle sandwich!!!!! The triple double is also very tasty."

Cons:

• "For $9.00 for a single, you can give at least 1/4 lb of meat. It was more like 1 oz meat."
• "4 burgers w/ ff for $50 was not worth it."
• "1 adult and 3 kids (with a few milkshakes) was about $50."
• "However, it's a little more expensive than I would have expected."
• "$4 for a half container of tots it ridiculous."
• "Prices are out of sight certainly better off going to a real restaurant."
• "Way Overpriced, reminded me of a very expensive Wendy's."

Cleanliness

Pros:

• "It's a very clean and friendly environment, great place to grab a burger."
• "Location is kept clean and the food was well prepared."
• "The staff in this location does a good job keeping surfaces wiped down."
• "Eating was clean. Servers were friendly and thoughtful."
• "It's a very clean and friendly environment, great place to grab a burger."

Cons:

• "It was empty and yet almost every table was dirty."
• "The place was not clean. Our table was dirty."
• "The tables were really dirty and had food all over them."
• "When we went yo go sit down there was slippery - slimy substance all over the floor and the tables were not cleaned at all and sticky."
• "The booths were all dirty and gross too, none of the tables were cleaned properly."
• "Most of the tables all contained food scraps scattered about them."
• "All the available tables were dirty."