Shake Shack Livingston at the Circle Reviews Summary

Food Quality

Pros:

• "The burgers and shakes are delicious."
• "Lives up to the Shake Shack reputation for an excellent burger with great sides."
• "The best burgers by far! I have been to this location so many times and it's always fresh."
• "Both were really good. The burger had a nice char which really added tons of flavor."
• "Chicken sandwich was really good."
• "The milkshakes are thick and tasty."
• "The food is great and is always fresh and hot."

Cons:

• "Quality of the food at shake shack has depreciated over the years."
• "Fries were undercooked and otherwise tasteless."
• "The burger was cold and tasteless."
• "The chicken nuggets are disgusting."
• "Picked up a shack burger today and the meat was so tough I couldn't chew it."
• "Burger had a rancid taste component."
• "The chicken was too salty."

Service

Pros:

• "Although expensive, you definitely get what you pay for: made to order, freshly prepared, food and really pleasant service."
• "They were pleasant, smiled and checked to make sure everything was okay as we ate."
• "Staff was great and very attentive."
• "The customer service here is really good they took my order and got my food to me very quickly."
• "They are very friendly, courteous, professional, outstanding job."
• "The employees often check to see how you're doing and if there's anything they can do to make your dining experience better."
• "Very great customer services."

Cons:

• "They don't seem to read notes about allergies."
• "The customer service was horrible."
• "Terrible customer service. Won't return."
• "Sometimes they won’t announce your name when you’ve been waiting there for 10 minutes so you constantly have to check the table."
• "Service for mobile orders are always missed."
• "The staff messed up my order twice and seemed more concerned with socializing than getting a fast food order correct."
• "The service isn't so welcoming everyone looked pretty tired."

Price

Pros:

• "The sandwiches are made fresh and the price is unbelievable!"
• "A little pricier than other fast food places but it comes out to be worth it in the end."
• "5 stars for fast food? It's five star fast food, not five star food. But it's way above and beyond regular fast food, including taste, service and experience."

Cons:

• "It was practically expensive."
• "The only thing is it's very expensive! I've spent $19.00 and change on a double bacon cheeseburger fries and drink."
• "The prices are pretty outrageous."
• "2 burgers 1order of fries and 2 small milkshakes for 30.00 dollars is not worth the price!"
• "Ridiculously expensive for what you get."
• "It was almost $20 for a burger, fries, and a drink."
• "Very expensive for a fast food place."

Cleanliness

Pros:

• "Excellent burgers and fries in a beautifully renovated location."
• "Plenty of room for seating."
• "The place is very tidy and organized."
• "The bathroom was clean and in the back."
• "They keep the restaurant clean and workers take pride in their service."

Cons:

• "Today was my first time, it looked interesting but it wasn't like that, extremely dirty."
• "The restaurant tables were dirty."
• "Every time I been to this place, my order was wrong, and the table tops and seats were dirty."
• "Tables need to be cleaned more frequently between customers."
• "Cleanliness can be a notch higher though."
• "Tables were dirty good thing they left the cleaning supplies by the trash."
• "There was hair all in the box where my food was they walk around with black gloves touch everything and then touch the food disgusting."

Ambiance

Pros:

• "Ambiance is nice to sit and hang."
• "Place has a good welcoming vibe."
• "Nice interior feel, clean, happy employees when we visited anyway."
• "It was very nice looking inside and the outside area were great."

Cons:

• "Really crowded. Line out the door. Very loud. It's taking forever to get our food."
• "This place fills up fast and hungry patrons stand in the aisles waiting to pounce on your table."
• "Couldn't believe how packed it was."
• "Over rated and very crowded with no seats available."