Paganini Ristorante Reviews Summary

Category: Italian restaurant

Address: 81 W State St, Doylestown, PA 18901, USA

Phone: +12153485922

Rating: 3.6
based on 119 reviews.

Customer Service

Pros:

  • "Knowledgeable, helpful staff."
  • "Our waiter was transparent with us about the wait time for meals."
  • "Very friendly and attentive staff."
  • "The service was great, very friendly, and accommodating."
  • "Service was some of the best I've had!"
  • "Met family friends here, who suggested Paganinis. We arrived early, greeted and seated promptly."
  • "Our server, Honna (Hanna? I'm so sorry, I'm probably spelling this wrong) was great! Very likeable, sweet, and genuine... not to mention down right adorable."

Cons:

  • "This restaurant has consistently been the worst customer experience we have experienced ever while dining."
  • "It took sooooooo much time to wait for our order and then again so much time for payment's receipt."
  • "Overall bad experience here, and the worst part is that everyone we interacted with seemed totally apathetic about the fact that we were obviously given horrible service."
  • "The owner of the restaurant thought it was ok to call me, and I am quoting, 'stupid Russian'."
  • "Service is extremely slow. Every single time."
  • "I get the feeling the owner of this restaurant doesn’t really care what people think about their food and experience because the attitude was consistent through all the staff."
  • "We weren’t greeted until we were inside for 5 minutes, and once we were set in our tables it took about 10 minutes for anyone to get our waters."

Food Quality

Pros:

  • "First time dining here. This place is amazing: homemade pasta, delicious fresh baked bread, nice wine selection."
  • "Excellent atmosphere, whether inside, or seated in the garden."
  • "The food and service is amazing!! The Gorgonzola pasta is my favorite!!"
  • "The food here is exceptional. The pasta dishes are divine."
  • "ALL the food was well cooked, properly seasoned, and delicious."
  • "The Burrata appetizer and Spaghetti alla carbonara were amazingly good."
  • "Everything ordered was delicious, well prepared, and well presented."

Cons:

  • "The chicken parm was soggy and smother in sun dried tomatoes."
  • "The pasta was unremarkable."
  • "The food is awful. I mean, horrible."
  • "Ordered the veal was so awful couldn't eat it so undercooked and tasteless."
  • "The flavor was mediocre."
  • "The pasta was extremely over done and mushy."
  • "By far the worst Italian food I have ever had!"

Ambiance

Pros:

  • "Great for lunch meetings as well, and parties."
  • "The atmosphere was relaxing and homey, with a beautiful array of florals and lights."
  • "Outside on the patio is a wonderful atmosphere."
  • "The establishment itself is very neat looking."
  • "The outdoor dining area is absolutely stunning, especially in the summer and spring."
  • "We ate out in the garden which was beautiful, relaxing and romantic."
  • "Love the style and ambience of the place."

Cons:

  • "There was a definite... Lack of cleanliness in the surroundings."
  • "Please consider another venue if you desire a pleasant and comfortable dining experience."
  • "Squeezed our party into what we dubbed 'the hallway' of the outside porch."
  • "The lights on the walls are horribly dusty it makes me a little uneasy."
  • "I wish the main dining area on the lower level was more cleaned up."
  • "It’s an ok place, however it really needs some serious renovations."
  • "You really have to like loud avant-garde jazz music to get through lunch."

Management

Pros:

  • "Ralph arranged the dinner for my daughter's sweet 16. The food, setting and service was FABULOUS!"
  • "What a pleasant surprise. The other highly rated Italian restaurant a few doors down messed up our reservation. We came here and was greeted very nicely by the owner."
  • "First time coming after wanting to for years. Excellent service on a Saturday in the summer!"

Cons:

  • "The open bar was a disaster. They don't use a computer so it was all hand written by the one person staffing the entire party."
  • "I called to complain on the way home and the owner did not care. No apology."
  • "The owner is the rudest and most insulting individual we have ever encountered in 30 years of dinning."
  • "Manager knew of mistake but never came to table to apologize."
  • "The manager (Maybe?) had an attitude and thanked us which was clearly very painful for her to do."
  • "Never going back! Big mystery as to how they've stayed in business so long!"
  • "This was hands down one of the worst dining experience of my life!"

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