"Our waiter was transparent with us about the wait time for meals."
"Very friendly and attentive staff."
"The service was great, very friendly, and accommodating."
"Service was some of the best I've had!"
"Met family friends here, who suggested Paganinis. We arrived early, greeted and seated promptly."
"Our server, Honna (Hanna? I'm so sorry, I'm probably spelling this wrong) was great! Very likeable, sweet, and genuine... not to mention down right adorable."
Cons:
"This restaurant has consistently been the worst customer experience we have experienced ever while dining."
"It took sooooooo much time to wait for our order and then again so much time for payment's receipt."
"Overall bad experience here, and the worst part is that everyone we interacted with seemed totally apathetic about the fact that we were obviously given horrible service."
"The owner of the restaurant thought it was ok to call me, and I am quoting, 'stupid Russian'."
"Service is extremely slow. Every single time."
"I get the feeling the owner of this restaurant doesn’t really care what people think about their food and experience because the attitude was consistent through all the staff."
"We weren’t greeted until we were inside for 5 minutes, and once we were set in our tables it took about 10 minutes for anyone to get our waters."
Food Quality
Pros:
"First time dining here. This place is amazing: homemade pasta, delicious fresh baked bread, nice wine selection."
"Excellent atmosphere, whether inside, or seated in the garden."
"The food and service is amazing!! The Gorgonzola pasta is my favorite!!"
"The food here is exceptional. The pasta dishes are divine."
"ALL the food was well cooked, properly seasoned, and delicious."
"The Burrata appetizer and Spaghetti alla carbonara were amazingly good."
"Everything ordered was delicious, well prepared, and well presented."
Cons:
"The chicken parm was soggy and smother in sun dried tomatoes."
"The pasta was unremarkable."
"The food is awful. I mean, horrible."
"Ordered the veal was so awful couldn't eat it so undercooked and tasteless."
"The flavor was mediocre."
"The pasta was extremely over done and mushy."
"By far the worst Italian food I have ever had!"
Ambiance
Pros:
"Great for lunch meetings as well, and parties."
"The atmosphere was relaxing and homey, with a beautiful array of florals and lights."
"Outside on the patio is a wonderful atmosphere."
"The establishment itself is very neat looking."
"The outdoor dining area is absolutely stunning, especially in the summer and spring."
"We ate out in the garden which was beautiful, relaxing and romantic."
"Love the style and ambience of the place."
Cons:
"There was a definite... Lack of cleanliness in the surroundings."
"Please consider another venue if you desire a pleasant and comfortable dining experience."
"Squeezed our party into what we dubbed 'the hallway' of the outside porch."
"The lights on the walls are horribly dusty it makes me a little uneasy."
"I wish the main dining area on the lower level was more cleaned up."
"It’s an ok place, however it really needs some serious renovations."
"You really have to like loud avant-garde jazz music to get through lunch."
Management
Pros:
"Ralph arranged the dinner for my daughter's sweet 16. The food, setting and service was FABULOUS!"
"What a pleasant surprise. The other highly rated Italian restaurant a few doors down messed up our reservation. We came here and was greeted very nicely by the owner."
"First time coming after wanting to for years. Excellent service on a Saturday in the summer!"
Cons:
"The open bar was a disaster. They don't use a computer so it was all hand written by the one person staffing the entire party."
"I called to complain on the way home and the owner did not care. No apology."
"The owner is the rudest and most insulting individual we have ever encountered in 30 years of dinning."
"Manager knew of mistake but never came to table to apologize."
"The manager (Maybe?) had an attitude and thanked us which was clearly very painful for her to do."
"Never going back! Big mystery as to how they've stayed in business so long!"
"This was hands down one of the worst dining experience of my life!"