Address: 601 Frank Sottile Blvd, Kingston, NY 12401, USA
Phone: +18453364159
Rating: 3.8
based on 239 reviews.
Customer Service
Pros:
"I always have excellent customer service with my phone in electronics."
"Great place to find everything I need and more great staff with no attitude."
"For the most part everyone is in a good mood an will smile and say hello."
"Most of the employees are very nice and helpful as well as curtious."
"The cashier I had was what made my day. She did her job patiently, treating her customers all kindly, efficiently, quickly, and knew just how to bag the groceries like a pro."
"Staff can be great, funny, helpful, and attentive."
"The employees in this store work hard and are always helpful to us."
Cons:
"Absolutely horrible-don't bother. Rude with no customer service!"
"Terrible customer service. I got to the service desk at 8pm & they claimed it was closed."
"Awful customer service... Employees at the desk look angry and/or bored..."
"The customer service was awful.. Money kept getting deducted from my credit card every time I swiped my card over 60."
"All the associates are EXTREMELY RUDE, I have an Autistic child who is non verbal and all the associates gave her dirty looks."
"The woman in customer service was very rude and unhelpful. She knew nothing and really did not care."
"Horrific customer service. I ordered groceries for delivery and missing an entire bag."
Store Layout & Stock
Pros:
"I like going to Walmart every month. It's one stop shopping everything you need or there from food to camping gear to hardware, makeup, clothes and everything a person would need for their yard."
"Good selection. Great prices. Kicks Amazon's butt."
"Walmart is great for the one stop shop and getting all the things needed for the house and family."
"Went to the auto center for a blown brake light... Great experience and excellent service."
"Huge store they have everything and it's clean also every employee as I walked through the store said Good morning my cashier was super friendly too."
"This walmart was so clean and aisles were full."
"Big store, lots of stuff, great prices."
Cons:
"They usually have about 1-2 lanes open at night when EVERYONE decides to go and you stand in line for 45 minutes to an hour."
"It's horrible going there any more. On the grocery end they've taken a bunch of the handicap spots for pick up orders."
"They keep changing where everything is in the store way too much."
"No Cashiers on a Sunday evening in summer with tourists flooding area."
"Too often out of stock... Walmart has lost much of my business due to empty shelves and long lines at the registers."
"More than half the time I go here stuff is out of stock."
"This Walmart runs out of stock of so many things with such regularity that you could guarantee an incomplete shopping list on each visit."
Checkout Experience
Pros:
"you could always stop in for something quick and get out quickly also."
"Even when i used the self check out for my purchases, the attendant greeted me and let me know he was there, should i need assistance."
"Easy checkout with instant receipt on your phone."
"Also, because you must pay for electronics in that dept, I was able to bypass the long lines in the front of the store."
"Its very big like any other Walmart the check out was very fast."
"At least there were more than 3 cash registers open."
"The store was neat and clean. Everything I was looking for was in stock."
Cons:
"Only like 8 real registers remain, circled by a bunch of self checkouts that are all closed."
"Both stores are not clean, shelves are mostly empty."
"Long lines. I used the self checkout. All four registers were having issues and waiting for assistance."
"Labor shortages have nothing to do with the line meandering across half the store into the one self check-out area that’s open four days before Christmas."
"The lines to cash out we're very very busy."
"The only problem is the lines are forever long and never enough registers open."
"Only one or two cashiers working, and with long lines, it takes forever to check out."