Walmart Supercenter Reviews Summary

Category: Department store

Address: 601 Frank Sottile Blvd, Kingston, NY 12401, USA

Phone: +18453364159

Rating: 3.8
based on 239 reviews.

Customer Service

Pros:

  • "I always have excellent customer service with my phone in electronics."
  • "Great place to find everything I need and more great staff with no attitude."
  • "For the most part everyone is in a good mood an will smile and say hello."
  • "Most of the employees are very nice and helpful as well as curtious."
  • "The cashier I had was what made my day. She did her job patiently, treating her customers all kindly, efficiently, quickly, and knew just how to bag the groceries like a pro."
  • "Staff can be great, funny, helpful, and attentive."
  • "The employees in this store work hard and are always helpful to us."

Cons:

  • "Absolutely horrible-don't bother. Rude with no customer service!"
  • "Terrible customer service. I got to the service desk at 8pm & they claimed it was closed."
  • "Awful customer service... Employees at the desk look angry and/or bored..."
  • "The customer service was awful.. Money kept getting deducted from my credit card every time I swiped my card over 60."
  • "All the associates are EXTREMELY RUDE, I have an Autistic child who is non verbal and all the associates gave her dirty looks."
  • "The woman in customer service was very rude and unhelpful. She knew nothing and really did not care."
  • "Horrific customer service. I ordered groceries for delivery and missing an entire bag."

Store Layout & Stock

Pros:

  • "I like going to Walmart every month. It's one stop shopping everything you need or there from food to camping gear to hardware, makeup, clothes and everything a person would need for their yard."
  • "Good selection. Great prices. Kicks Amazon's butt."
  • "Walmart is great for the one stop shop and getting all the things needed for the house and family."
  • "Went to the auto center for a blown brake light... Great experience and excellent service."
  • "Huge store they have everything and it's clean also every employee as I walked through the store said Good morning my cashier was super friendly too."
  • "This walmart was so clean and aisles were full."
  • "Big store, lots of stuff, great prices."

Cons:

  • "They usually have about 1-2 lanes open at night when EVERYONE decides to go and you stand in line for 45 minutes to an hour."
  • "It's horrible going there any more. On the grocery end they've taken a bunch of the handicap spots for pick up orders."
  • "They keep changing where everything is in the store way too much."
  • "No Cashiers on a Sunday evening in summer with tourists flooding area."
  • "Too often out of stock... Walmart has lost much of my business due to empty shelves and long lines at the registers."
  • "More than half the time I go here stuff is out of stock."
  • "This Walmart runs out of stock of so many things with such regularity that you could guarantee an incomplete shopping list on each visit."

Checkout Experience

Pros:

  • "you could always stop in for something quick and get out quickly also."
  • "Even when i used the self check out for my purchases, the attendant greeted me and let me know he was there, should i need assistance."
  • "Easy checkout with instant receipt on your phone."
  • "Also, because you must pay for electronics in that dept, I was able to bypass the long lines in the front of the store."
  • "Its very big like any other Walmart the check out was very fast."
  • "At least there were more than 3 cash registers open."
  • "The store was neat and clean. Everything I was looking for was in stock."

Cons:

  • "Only like 8 real registers remain, circled by a bunch of self checkouts that are all closed."
  • "Both stores are not clean, shelves are mostly empty."
  • "Long lines. I used the self checkout. All four registers were having issues and waiting for assistance."
  • "Labor shortages have nothing to do with the line meandering across half the store into the one self check-out area that’s open four days before Christmas."
  • "The lines to cash out we're very very busy."
  • "The only problem is the lines are forever long and never enough registers open."
  • "Only one or two cashiers working, and with long lines, it takes forever to check out."

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