Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Sales Staff

Pros:

• "John was terrific. He was patient and honest with me."
• "Our salesperson Erika was super friendly, low pressure, knowledgeable."
• "Loved our sales rep Jordan!! He didn’t hover over us and let us do our own thing until we came to him."
• "Jordan was extremely knowledgeable and helpful."
• "Brenda Callahan was very knowledgeable and so helpful."
• "The saleswoman Juanita Alexander was very helpful."
• "Our sales rep Maryjo was great! She was very personable patient and was able to answer all our questions."

Cons:

• "Very disappointed with the customer service at this location."
• "Horrible customer service at this location."
• "I got so annoyed I asked to speak with a manager, who was so defensive and rude."
• "The sales person who helped us wasn’t very friendly from the start."
• "Not one pleasant employee, ignored by every single salesman as if I didn't look 'the part' of a serious buyer."
• "Pushy and dishonest salespeople, unreliable delivery service."
• "I’m not purchasing from this location again I spent over 3 thousand and I deserved better treatment the manager instead of apologizing spoke to me in a condescending manner."

Delivery Service

Pros:

• "Our couch was delivered today and I will be the first to say how kind, polite and courteous the delivery drivers were."
• "Ordering was then very easy and delivery was quick."
• "The delivery crew was professional, polite, and explain to our dad, who's 91 yrs old. How To operate his new lifting chair."
• "They came in a timely manner. They also followed through with text messages."
• "The delivery was very quick and smooth and we enjoyed our second nights sleep on our new mattress."
• "Excellent service!. On time, assembly was a breeze."
• "We are getting a fast delivery as well."

Cons:

• "Their downfall was the delivery men."
• "The delivery arrived at 5:20 PM. No apologies, and the two delivery men were not wearing masks."
• "After waiting around all afternoon the delivery truck arrived a little after 5:30pm with no text or email alert to let me know the delivery would be late."
• "Delivery experience was almost good except that they rescheduled last minute during holidays which did take some of out time."
• "The delivery teams are rude and in a rush."
• "Delivery gets NO stars. Very disappointed!!"
• "They have been to my house several times to fix the inferior sofa they sold me and now it can not be fixed so they want me to pay a delivery for to replace the inferior product they sold me."

Product Selection and Quality

Pros:

• "The store had a good selection."
• "Great selection and competitive prices."
• "The store had a great selection of items at great discounted prices."
• "I like the style and reasonable prices."
• "I have purchased other furniture from them and I am very happy with the quality and durability."
• "The sofa I did purchase wonderfully surpassed my expectations in quality."
• "I’m also extremely satisfied with the quality of the furniture I purchased and will definitely be shopping here again in the future."

Cons:

• "The price kept changing and it was a mess of confusion."
• "You pay an astronomical stocking fee and only get a credit to the store for more junk."
• "I was not provided truthful information as they decided to give my available couch in the warehouse to a different customer after already being sold to me."
• "This product contains a chemical known to the State of California to cause cancer."
• "Couch delivered was TWO FEET shorter than in their measurement brochure."
• "They have been to my house several times to fix the inferior sofa they sold me and now it can not be fixed so they want me to pay a delivery for to replace the inferior product they sold me."
• "I ordered a bedroom set all but one piece was delivered it was act of god to get the chest of drawers 3 or 4 months not kidding !!"