The Home Depot Reviews Summary

Category: Home improvement store

Address: 3350 Hempstead Tpke, Levittown, NY 11756, USA

Phone: +15168611400

Rating: 4.2
based on 182 reviews.

Customer Service

Pros:

  • "I was greeted several times upon entering the store and at least 4 associates approached me and asked me if I needed help."
  • "5 stars for the outstanding service provided by staff here!"
  • "Logan went out of his way checking his phone for an item we were looking for."
  • "Staff is very knowledgeable of their departments as well."
  • "Charlene in appliances could not have been more helpful, friendly, knowledge or just overall personable."
  • "Jessie Perez, she gave the best service and made sure I get the grill delivered the same day she was excellent with her Customer service."
  • "The leadership and professionalism shown by, the assistant manager, Julian was superb."

Cons:

  • "This is the absolute worst Home Depot on Long Island. Being a Pro member has no value at this location."
  • "Garden department checkout has some of the most useless employees on Long Island."
  • "Most managers in store aren’t even doing their job."
  • "Definitely a little bit below average compared to other home. Depots shelves were not stocked as I expect when I need material to do a job."
  • "The workers in this store happened to be clueless as to where the location of certain products were."
  • "No one was willing to help to investigate my order, customer services sucks there!!!!"
  • "Horrible customer assistance. I waited over 20 minutes for help."

Store Experience

Pros:

  • "Beautiful new store (that's 5 stars) and it's about time they finally did something with the property."
  • "Nothing like a new, clean, and organized Home Depot to go and visit."
  • "This Home Depot store is clean and appears/feels more open and spacious than the previous location."
  • "Very good store they practically carry everything there staff is always around and ready to help you on your needs for your projects."
  • "Definitely one of the best Home Depot’s I’ve been to... It’s bright, clean and well stocked."
  • "The store is large and clean, lots of people that work there know the store layout and can find you anything right away."
  • "Great work HD Levittown team! You guys are really nailing it ;)"

Cons:

  • "Racism against Asian! was in self check out line, one of workers stopped me when is my turn and keep calling people behind me move on."
  • "For a flange that was 12 dollars last year is up to 22 dollars."
  • "Well stocked. Have trouble with the employees kicking me out of the aisle instead of letting me look first."
  • "This store is terrible the customer service couldn't care less the part I went for gsw41 a rocker switch there web site says they have 6 in stock. I get there to find out they have none."
  • "Store is a mess completely disorganized."
  • "Seems to be no communication at the help desk."
  • "The layout of this home depot is odd compared to others on the island."

Pricing and Stock

Pros:

  • "They always have everything I need weather it be for work or my hobbies!"
  • "I like their garden center a lot. It is well stocked with plants, shrubs and trees that I need for the season."
  • "Black Friday deals galore! I bought a Dewalt 34 bit set with a right angle attachment for under 10 bucks!!"
  • "Items are generally in stock compared to some other locations."
  • "Home depot was the best prices and best looking.. not bad. 7ft tree for $60.00."
  • "Some of the best prices you can get on building materials for sure."
  • "All of the employees are curtious and knowledgable."

Cons:

  • "For the amount of time & money I spend in home depot there's no excuse for an empty slot where the husky 100 position locking flex wrenches both metric & standard should be."
  • "BIGGEST SCAMMERS OF ALL TIMES, I ordered a refrigerator on January 2 2021 and it's already march, 2 2021 I have been waiting to talk to the manager."
  • "I'm an electrician every electric supply house the prices came down not home depot if you buy wire there you are going to pay 40% more, double for circuit breakers it was more convenient but not at those prices."
  • "Their online site is not in sync with their actual stock."
  • "BE WARE OF Additional Charges On Tool Rental."
  • "Went to the store and the shelves were full of open scratched dented and items missing parts."
  • "One of a bad place to do business with. Team members are so nasty."

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