The Home Depot Reviews Summary

Customer Service

Pros:

• "Staff was extremely helpful! Went in knowing nothing about what i needed but I had a young boy named Miguel help me out!"
• "Great customer service."
• "Her and the other girl working the customer service/pickup counter were very friendly and helpful."
• "Mike made my problem his problem. Resolved everything in 10 minutes."
• "Employee of the YEAR: CANDY!!!"
• "Candy was super helpful with our appliance questions at this location and made sure to calm us down as we had some issues with the third party delivery."
• "The staff members at the Deptford N.J. store are top notch. They are very knowledgeable on all their products."

Cons:

• "Turnersville Home Depot isn't the most helpful or friendly staff (50%)."
• "When I called back one of the store employees lied to me and told me she wasn’t in for the day."
• "Horrible customer service. They messed up our cabinet order and since they are custom ordered they refuse to refund us."
• "The employees aren't helpful or knowledgeable."
• "No worker is helpful they watch clock to go home."
• "Front cashiers need a lesson in customer service."
• "The people in this store are rude, arrogant irresponsible, and unhelpful."

Store Experience

Pros:

• "Great big store everything was in its place neat clean and organized."
• "Lots of items to choose from and it's just a fun place to look around for ideas for your home or apt."
• "This place has a great selection of items friendly staff the store is extremely organized you can find anything you want here when it comes down to Home Improvement."
• "The shelves are always well organized way beyond any other home depot I've been to."
• "Everything clean, organized and in stock."
• "This place has a great selection of items friendly staff the store is extremely organized."
• "Great place has everything we need to complete any project."

Cons:

• "Workers were not committed to wearing their masks properly, which led to blatant disregard by customers."
• "End of September and all their halloween stuff is sold out in store and sold out online."
• "I hate that they put Christmas decorations up in October, I hate when you go in there in December and there's none left."
• "Good luck finding lumber where it should be. Lumber department upper shelves are full but they refuse to lower them for customers."
• "The 2 items I went for they were out of."
• "Very DISAPPOINTED! Ran in there for a quick trip & NONE OF THEIR DISPLAYS WORKED...."
• "If you're going there for Christmas stuff don't even waste your time because they have practically absolutely absolutely nothing left...."

Product & Order Issues

Pros:

• "After failed attempts to find and/or purchase products at Lowe's, I went to Home Depot."
• "I just order a stove there which will be delivered in 3 days. That is amazing."
• "The in-store home style demonstration given by Currie was fantastic!"
• "The plants are usually healthy too."
• "My favorite TOY store. Come to find out you can buy bedding sheets from them... I bought 2000 count thread sheets."
• "Good prices for the most part and there are always items going on sale every week."
• "Prices are a little higher than before the COVID days but still very reasonable."