Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "William Joyner, who is the manager at the lumber department, helped me find the materials i needed and at a quick pase."
• "Very nice staff at desk, especially Andre and other gentlemen that carried my toilet to the car..Thank you..it feels good to shop and feel appreciated and happy to come back and refer others too!!😊👍💯✅"
• "The staff was helpful and friendly."
• "Marcus was great. I walked in with an echo trimmer issue and he stepped outside to help!!"
• "To the young lady holding down the curbside pickup and customer service desk tonite, 10/26 between 6:30-7 in Sicklerville- great job!"
• "Friendly associates who are very willing to assist customers and will even walk you to the item you're looking for and answer any questions."

Cons:

• "I Will never go to this store until I get an apology."
• "Horrible horrible service from the customer service dept and a company that DOES NOT and WILL NOT stand behind the products they sell."
• "Absolutely the worst customer service from the floor employees, the store is clean but always missing just what I need."
• "Most unhelpful Lowes ever!"
• "Terrible customer service."
• "This store is poorly managed with bad customer service, untrained employees that wander the aisles with little knowledge and no will to assist the customer."
• "Terrible customer service at this Lowe's."

Product Availability and Order Fulfillment

Pros:

• "We love our Lowe's Gloucester Township its only 1/2 mile away!"
• "Very clean store with well stocked shelves, clearly marked pricing with highlighted sale priced items."
• "The store is very organized so one can find their item quickly and there are self checkouts if you're in a hurry."
• "The Lowe’s on Berlin- Cross-keys rd is really nice. It’s clean and people are friendly."
• "Organized store with well stocked shelves and a nice variety of products as far as big box stores go."
• "Found what we needed in a decent selection of off the shelf products."
• "Always find what I'm looking for and then some."

Cons:

• "I placed the order online and got an email the order was ready for pickup... they had the wrong size."
• "Ordered a grill online to pickup at store. Supposed to have 5 in stock. Get there and they have none to sell."
• "Had a delivery today from 1230-230, no call or heads up until I called them."
• "The items were never delivered and Lowe’s took it upon themselves to schedule whichever day they wanted without communication."
• "Placed an online order for same day pick up for a shepherds hook on 6/2, online it states that the order was ready but i didn’t receive a confirmation email."
• "Every time I get a circular with items I need the next day the store is 'sold out'."
• "Went here to get a vacuum that the website said was in stock. Had to take a shelf card up front to pay and after paying and waiting twenty minutes they came back and said they had none in stock."

Store Experience

Pros:

• "Same as home depot just with a different name. Its prices are a little higher than usual however."
• "The installer did a very nice job."
• "The employees, the managers are way overwhelmed and do the best they can for you."
• "It's a great place but I had a bad experience."
• "In all my years of going to Lowe's, this was by far the most satisfying experience I've ever had."
• "Thank you Lowes for acknowledging the commitment I made, even though I was 17 at that time."
• "The store itself was really nice, clean, and the staff were very friendly."

Cons:

• "Also, they had switched the hot and cold water lines to the washer."
• "Normally a reliable source for what I need but recently not as much."
• "As always these kind of places always seem understaffed."
• "Strong smell of gas. I found one end of the gas line loose...not even hand tight."
• "It's sad to say but my experience with this store is far below the standards that I would expect."
• "I had staff in customer service give me attitudes a few times as well."
• "The pick up area was a mess, like completely out of order."