Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "They were pleasant, friendly and courteous."
• "I asked for help and got it quickly."
• "The associate that handled it was very helpful and he cut it right there."
• "An assistant manager called from Lowe’s in EHT and took care of this issue for me. Great follow up. Thank you."
• "The sales person was very helpful and very patient with my wife who can be a real pain when it comes to shopping for appliances."
• "Joanne in customer service was amazing. She helped us with our wicker furniture purchase and went above and beyond in making sure the items we were looking for were easily located and loaded up for us."
• "The employees in the flooring department are super helpful and courteous!! We will definitely be lowes customers from now on."

Cons:

• "This is by far the worst experience I and my customer has experience!"
• "This store had the worst customer service ever."
• "At this point all I want is MY MONEY BACK and I can't even get anyone to help me with that."
• "He refuses to go back and check if they have it. REFUSED to go see if they had ANY Dishwashers."
• "Impossible to get ahold of anyone or to get any answers. Everyone just passes you along."
• "Worst customer service I've ever experienced in my entire life. Incompetent, rude, and inefficient."
• "Stay away from this Lowes in Egg Harbor Twp. Very poor customer service and they don't even answer their phone."

Product Availability and Stock

Pros:

• "I gave it three stars cause the quality of shopping there compared to home depot is great. It's Cleaner easier to get in and out and most of the stuff is in stock."
• "It's a good place to get a lot of different items at a great price, especially when you don't want to order them online."
• "Their selection and overall layout of the store is more consumer friendly than home depot in my opinion."
• "Their selection is a lot larger.... And it seemed like they had more variety with items I've checked out so far at least."
• "The store is clean and well stocked. Employees are friendly."
• "I have been shopping at Lowe's a lot in the past 3 months and have found everything I need in stock."
• "I always enjoy shopping here everyone is always friendly and ready to help anything they can do to make your shopping experience more enjoyable."

Cons:

• "Barcode not readable on 1 item, clerk couldn't figure out how to ring up so we couldn't purchase."
• "The websites site shows a lot in stock in store but that's not the case."
• "They have the products that you expect from Lowe's, but the organization at this property is a little lacking."
• "The store was a mess. Unorganized. Broken and damaged products displayed with new."
• "Don’t waste your time in this Lowes. Everything is always a mess."
• "Had box on shelf .. so they stock it but box was FULL of different mixed fittings of all types."
• "It’s your typical Lowes never any sales assistance."

Online and Curbside Services

Pros:

• "I have returned things here which the return process is very simple and convenient."
• "Lowe's is convenient and the hours leave plenty of time to head over for that one thing you forgot to finish the project."
• "The purpose of curbside pickup is to make it unnecessary to go into the store."
• "A phone call to the store (Kara I believe was her name), went way better than expected."
• "I received a call Thursday night letting me know my delivery was scheduled for Friday, August 2nd between 10-12AM."
• "Refrigerator arrived this morning. Jose and assistant did an excellent job removing the old refrigerator and installing the new one in a very short time."
• "Lowe's just installed my dishwasher, terrific guys."

Cons:

• "This particular Lowe's leaves a lot to be desired. I ordered a lawn mower blade online. 3 hours later, I arrived at store, I called inside for curbside pickup, but the call was not answered."
• "If you're contemplating purchasing an appliance from Lowe's, heed this warning: don't."
• "I ordered at 10 in the morning but nothing was done about my order until I called at 4 in the afternoon."
• "We didn’t get help at all at this store."
• "Good luck getting assistance in store or out."
• "When I arrived for pickup, I called but no one answered the phone."
• "Never ever order from this store. They are incompetent to be kind."