Address: 55 Weyman Ave, New Rochelle, NY 10805, USA
Phone: +19142357575
Rating: 4.0
based on 219 reviews.
Stock and Product Availability
Pros:
"The store has recuperated from the run on all things plant related! The shelves are fully stocked once again."
"Always fully stocked and plenty of ppl to help you if you need to find any particular item."
"They usually have a large selection of product in stock and it's more organized then the one closest to me."
"I had no trouble finding what I wanted because the store was well stocked."
"This home depot is absolutely amazing.. They have a huge selection of products to choose from. Most of the time I can find exactly what I'm looking for."
"Home Depot always has what I need. The New Rochelle store is always neat."
"They have a great selection of tools and hardware."
Cons:
"The worst selection of nuts & bolts Ever they have nothing to match a disarray selection bits and pieces of nothing to compare or use."
"Horrible place to go, worst home depot I have been, the place is a mess customer service is ridiculous, they don't have enough carts for the customers because the little amount they have are full of material that goes somewhere else."
"Lately home depot is becoming a place with empty shelves."
"This is the worst supply center I have ever visited. They were out of stock on 4 of the 9 items I wanted to purchase."
"Nothing is more frustrating than figuring out where what you need is at Home Depot and then they don't have it."
"They also often don't have what you need."
"Worst home Depot out there. Store is dirty and smells. Shelves are a mess."
Customer Service
Pros:
"Thank you Home Depot staff for providing continuity during these difficult times."
"Good job new Rochelle h.d I'm grateful and will def return. It was my best visit there!"
"Went in today and was assisted by an experienced employee, Joe. He stopped to check in with a team member who looked confused. Joe was extremely helpful and thorough with his task of helping with an inventory issue. Thanks Joe"
"The employee who was very helpful was named Veronica."
"I just had to write a review and shine a bright light on Kinsha from the appliance department."
"Stacy at the New Rochelle Store is a precious Jewel. I came to this location looking for help because my shower cartridge 😩needed to be replaced and she knew everything from cartridges to nails, to shower handles to everything concerning what I needed."
"John Peters took my experience at Home Depot from being miserably disappointing to being truly outstanding through his help and his amazing customer service skills."
Cons:
"No one offered help or greeted us."
"Asking for help I got pushed onto another associate who informed me he was not even clocked in and I had to wait."
"Customer service was horrible, employees lie about where certain items are because they're too lazy to work."
"The associates are overworked and under educated."
"Worst customer service ever, these workers don't know any product knowledge let alone help the customers they like to just walk around and ignore the uninformed customers all of the workers are not friendly and they provide little to no information with any of the products."
"Service is horrible. You can almost never find an associate."
"Staff is not very helpful, it seemed that everyone I encountered was moving away from customers rather than trying to help them."
Store Experience
Pros:
"The home depot on Weyman ave New Rochelle NY. 10805 is a pleasure to shop at. No long lines plenty of parking."
"I find this store to be well organized, clean and easy to navigate."
"For the first time in my 20 Yrs of being a customer I have never seen HD clean. Floors looked Amazing, the shelves were stacked neatly."
"The New Rochelle store is always neat and the help is very knowledgeable."
"This new rochell Home Depot is far better than the one in the bronx."
"Had to come to New Rochelle for Halloween 🎃 decorations. They have plenty in stock."
"There is plenty parking spaces and the store is fairly stocked well. There are helpers to guide you to the spot where you can find the product."
Cons:
"It was very much a mediocre experience, in other words a typical trip to a The Home Depot."
"More than 30 minutes waiting in the cabinet area and no one arrived."
"Closed all registers and put self check out. The line was from one end to opposite end of store? Why is it 99% self checkout?"
"Worse homedepot, horrible service. No one makes the effort to help the customer. Employees never know where things are and always give you attitude."
"The checkout line can get very long during peak times."
"Crowded (all the main thoroughfares are full of garbage) making it an extremely frustrating experience."
"Curbside pickup is intentionally broken! They know it doesn't work, and do not care."