Lowe's Home Improvement Reviews Summary

Category: Home improvement store

Address: 700 Dibblee Dr, Garden City, NY 11530, USA

Phone: +15167946531

Rating: 4.0
based on 292 reviews.

Customer Service

Pros:

  • "We shop at this Lowe's a lot. Employees are generally pretty helpful."
  • "The cashier Justin also was exceptionally helpful looking up my Lowe's card number and account cause I'm waiting for the card to be mailed to me."
  • "William the manager was soooo kind and helpful. He was very knowledgeable about the selections at paint and garden."
  • "The two women put their heads together, and were able to come up with a solution for us that we were delighted with!"
  • "The Manager Syeed is extremely professional. I am thankful for his help."
  • "The sales associate Monee gets five stars out of five stars!"
  • "Excellent service picking up my online order. Sales associate Karlton was terrific."

Cons:

  • "It always has been a nightmare when buying appliances from this particular branch. They will give you the wrong information from the very beginning."
  • "Customer service was useless. QR code messaging service is useless."
  • "I am writing to express my deep disappointment with the customer service provided by Elizabeth, the manager."
  • "Worst store, I swear been there 3 times and every single time it was a bad experience, no one helped, or they would avoid me."
  • "Horrible customer service and barley any associates in the store!"
  • "The customer service manager is the worst of all, she simply enjoys being rude to customers AND her staff."
  • "Customer service is non-existent at this location."

Store Experience

Pros:

  • "Got what I needed and got out without problems. It was clean and well lit."
  • "I went there early in the morning and I was out of the store literally in 5 minutes with my stuff."
  • "So I've been to several Lowes in NY and this has to be the nicer and friendliest store I've visited."
  • "It's a nice, clean store with ample help for any questions you may have."
  • "Very cleanly arranged and kind staffs. You can find your merchandise very easily since everything is labeled properly and displayed properly."
  • "The store itself tends to be adequate, well stocked, orderly and clean."
  • "The store was well maintained and stocked."

Cons:

  • "Every single item that we’ve bought from this location and had delivered has been damaged."
  • "They change their return policy AFTER items are purchased, so you’re better off going to Home Depot."
  • "Do not even think about buying the door you want here.. your color or style will be a special order costing more."
  • "Total waste of time, as usual, with the Garden City Lowes... Every time we try to get something at this Lowes there's an issue: from out of stock to 'can't find your order'."
  • "No tool rentals. Much smaller nursery."
  • "A store stacked with everything and no attendants if you are looking for something customized."
  • "This place is a bit tucked away from the other stores in the area."

Product & Service Quality

Pros:

  • "Ordered a fire pit on Saturday and was advised that it would be ready (free assembly) the following day."
  • "The delivery drivers they hire are the utmost professionals and very helpful and courteous."
  • "I placed the order it was filled and the item ship to my home within 24 hours."
  • "I need to thank Brian White, Sebastian and Kendra in helping me get my dryer that arrived today perfectly."
  • "You gotta like Lowe's. They had the ceiling fan with remote we were looking for and the bathroom vanity we needed. On top of that they deliver right to door."
  • "A gentleman with special needs named Michael took me to the exact place my item was located."
  • "This Lowe's is great - the workers are extremely helpful and I appreciate the easy to use outdoor checkout that is steps to the parking lot."

Cons:

  • "Ordered Doors through their Millwork dept. on Jan 1st, 2021... When I finally decided to cancel the order, he told me I had to come into the store to do so."
  • "I called beforehand for a specific item the first person answer the phone scream at me and told me to wait... My husband and I traveled from Brooklyn all the way out to Long Island only to be told that the items were discontinued."
  • "Ordered 11 windows. Only received 4 via delivery."
  • "Horrendous customer service."
  • "I visited Lowe's today hoping for better assistance and higher-quality wood compared to a competing big box home store. Unfortunately, it turned out to be a poor choice."
  • "Very bad customer service. We bought a microwave from the store in garden city for curbside pick up and when we got home it was a complete different microwave from what we have ordered."
  • "Worst experience at Lowes. We ordered and prepaid garden soil online and received an email confirming the order is ready for pick up. When I went there, i was told all soil were sold out."

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