Address: 700 Dibblee Dr, Garden City, NY 11530, USA
Phone: +15167946531
Rating: 4.0
based on 292 reviews.
Customer Service
Pros:
"We shop at this Lowe's a lot. Employees are generally pretty helpful."
"The cashier Justin also was exceptionally helpful looking up my Lowe's card number and account cause I'm waiting for the card to be mailed to me."
"William the manager was soooo kind and helpful. He was very knowledgeable about the selections at paint and garden."
"The two women put their heads together, and were able to come up with a solution for us that we were delighted with!"
"The Manager Syeed is extremely professional. I am thankful for his help."
"The sales associate Monee gets five stars out of five stars!"
"Excellent service picking up my online order. Sales associate Karlton was terrific."
Cons:
"It always has been a nightmare when buying appliances from this particular branch. They will give you the wrong information from the very beginning."
"Customer service was useless. QR code messaging service is useless."
"I am writing to express my deep disappointment with the customer service provided by Elizabeth, the manager."
"Worst store, I swear been there 3 times and every single time it was a bad experience, no one helped, or they would avoid me."
"Horrible customer service and barley any associates in the store!"
"The customer service manager is the worst of all, she simply enjoys being rude to customers AND her staff."
"Customer service is non-existent at this location."
Store Experience
Pros:
"Got what I needed and got out without problems. It was clean and well lit."
"I went there early in the morning and I was out of the store literally in 5 minutes with my stuff."
"So I've been to several Lowes in NY and this has to be the nicer and friendliest store I've visited."
"It's a nice, clean store with ample help for any questions you may have."
"Very cleanly arranged and kind staffs. You can find your merchandise very easily since everything is labeled properly and displayed properly."
"The store itself tends to be adequate, well stocked, orderly and clean."
"The store was well maintained and stocked."
Cons:
"Every single item that we’ve bought from this location and had delivered has been damaged."
"They change their return policy AFTER items are purchased, so you’re better off going to Home Depot."
"Do not even think about buying the door you want here.. your color or style will be a special order costing more."
"Total waste of time, as usual, with the Garden City Lowes... Every time we try to get something at this Lowes there's an issue: from out of stock to 'can't find your order'."
"No tool rentals. Much smaller nursery."
"A store stacked with everything and no attendants if you are looking for something customized."
"This place is a bit tucked away from the other stores in the area."
Product & Service Quality
Pros:
"Ordered a fire pit on Saturday and was advised that it would be ready (free assembly) the following day."
"The delivery drivers they hire are the utmost professionals and very helpful and courteous."
"I placed the order it was filled and the item ship to my home within 24 hours."
"I need to thank Brian White, Sebastian and Kendra in helping me get my dryer that arrived today perfectly."
"You gotta like Lowe's. They had the ceiling fan with remote we were looking for and the bathroom vanity we needed. On top of that they deliver right to door."
"A gentleman with special needs named Michael took me to the exact place my item was located."
"This Lowe's is great - the workers are extremely helpful and I appreciate the easy to use outdoor checkout that is steps to the parking lot."
Cons:
"Ordered Doors through their Millwork dept. on Jan 1st, 2021... When I finally decided to cancel the order, he told me I had to come into the store to do so."
"I called beforehand for a specific item the first person answer the phone scream at me and told me to wait... My husband and I traveled from Brooklyn all the way out to Long Island only to be told that the items were discontinued."
"Ordered 11 windows. Only received 4 via delivery."
"Horrendous customer service."
"I visited Lowe's today hoping for better assistance and higher-quality wood compared to a competing big box home store. Unfortunately, it turned out to be a poor choice."
"Very bad customer service. We bought a microwave from the store in garden city for curbside pick up and when we got home it was a complete different microwave from what we have ordered."
"Worst experience at Lowes. We ordered and prepaid garden soil online and received an email confirming the order is ready for pick up. When I went there, i was told all soil were sold out."