The Home Depot Reviews Summary

Customer Service

Pros:

• "The staff is very helpful."
• "Aaron K. This employee went above and beyond in the customer care department to make sure we were taken care of."
• "Doug was extremely helpful today."
• "Staff at this location are very helpful, less busy and crazy than the Hawthorne location."
• "Pete in the paint department went above and beyond to help us choose the right paint."
• "The Associate was so respectful, and made me feel like a VALUED CUSTOMER."
• "Customers Service is extremely helpful, knowledgeable and always make great suggests on home improvement ideas."

Cons:

• "Never ordering from Home Depot again."
• "By far the worst customer service I've experienced in my 80 years!"
• "It seemed like there were less employees available to help then I remember in my past visits to home depot."
• "Don’t bother calling. The entire place is filled with people who don’t care about you or your problem."
• "4 different people said they would look into it and call back, no one ever called back."
• "The employees are useless and they never know anything."
• "Ignored by employee."

Product Availability and Stock

Pros:

• "Prices are reasonable and competitive."
• "Store has just about everything you need to build or renovate your home."
• "They do have a great selection of items that are usually in stock and the nursery is pretty impressive."
• "Had everything I needed."
• "The Home Depot at this location always has what I need."
• "Home Depot has one of the largest and most beautiful selections that you could choose from."
• "The store is large and the positive part there is always workers on the floor help assist with questions and concerns."

Cons:

• "The items available online are never available at the store. You get to order online to pick up at the store and after 1h you get a text message saying 'your order has been cancelled'."
• "9 out of 10 times, the lumber that I need is never in stock."
• "I was in stock according to the computers (on line and in store) Waited 15 minutes for an employee to come tell us they only had what was on the shelves. Item was not available."
• "They charge way too much for basic bedroom door to be installed, can cost like $490, and up for just one simple basic door."
• "Major delays in orders."
• "Always out of stock even though their app says they have it."
• "Went to buy spraypaint and there's more empty slots than filled ones."

Store Experience

Pros:

• "The layout of the store is convenient and well planned as well."
• "Not a wide variety of Christmas decorations but I liked that things were still neatly on the shelves despite the fact that there were a lot of customers."
• "Overall the employees at this Home Depot are SO welcoming, friendly and helpful."
• "This store is very clean, well stocked and organized."
• "The store has improved the spacing of tables and distribution of materials."
• "We enjoy attending the Saturday KIDS workshops to build crafts."
• "This is the BEST.😃 home depot store I have been to. People are friendly knowledgeable and could make ur experience better."