Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Lowes' manager responded and was very kind and thoughtful."
• "I cannot say enough about the wonderful customer service that these three Lowe's employees gave us."
• "Jon was great he helped my family with our first time investing in a washer and dryer."
• "We visited the Greenfield Lowes. While looking and comparing items, their sales associate Jimmy came up to us to offer his assistance."
• "Just went in to pay my Lowe's charge. They waited on me immediately as they do every month when I pay on my charge."
• "He was super understanding and helpful and I'd still probably be stuck there if it weren't for him."
• "The clerk staff are very friendly and helpful every time I've been there, too."

Cons:

• "Atrocious service. It felt like there was just no one covering major parts of the store."
• "Came in to buy a few items... I think I will be taking my business elsewhere due to the lack of customer service."
• "Awful shopping experience. I was shopping for a grille and asked 4 different associates for help in which I received 0 help."
• "Customer service was unable to look up LCA account."
• "Most of the higher ups really don’t care about helping you. Nobody wants to help you and they are extremely rude."
• "Hit or miss with customer service."
• "This one star is based on the customer service. I was waiting for service at the paint station and the workers looked at me and made eye contact with me multiple times."

Product Selection & Availability

Pros:

• "Huge selection, you can find most everything you will need for a home improvement job."
• "It's a nicely stocked store where things are well marked by their categories."
• "Excellent selection of home improvement supplies."
• "This is a large Lowe's especially when it comes to the seasonal and outdoor garden department they seem to have a much larger and more vast selection of plants patio items furniture and accessories for outdoor entertaining planting and such than many of the other Lowe's in the area."
• "Usually find what I need. Reasonable selection and prices."
• "A bright, spacious wonderland ... a toy store for adults! Aisles clearly marked so easy to get to the right area. Friendly, smiling staff members eager to help."
• "You can find whatever you need or want!"

Cons:

• "Incompetence in bulk at this location. I went to pick up an order that included three items... Employee goes to the back and returns 10 minutes later with 1/3 of the order."
• "The delivery never showed up (tile was already paid for in full)."
• "I went to look for 50%xmas decor lights etc. But all they had was fresh pointsettas and fresh small Xmas trees which looked very healthy and nice but was looking for indoor holiday decorations and Nothing."
• "Overall bad experience, I ordered 5 doors and 2 of them were pretty cosmetically bad and one was taped up and falling apart."
• "And they also so not ways have sufficient knowledge. So personnel can be hit or miss."
• "It is difficult to find items that are moved for seasonal displays and no employee offered assistance or was available."
• "They are usually out of everything you need, what they do have is not what you want."

Delivery & Online Services

Pros:

• "Easy peasy online pickup! Ordered last night late and got an email before 7 this morning that our order was ready."
• "Notification when I ordered stated I would receive a call within 24 hours to schedule delivery. No problem!"
• "Last Friday night we went to Lowe's off Pitney Road and found the perfect refrigerator. Zach assisted us in the sale and yesterday it was expertly delivered by Shawn and Dan."
• "My online order was transferred from another Lowes and got lost in the system... I would definitely recommend this store, and wanted to say thanks again for all your help."
• "A++ this store has a lot of great people what try to help."
• "I always have a great experience here, the staff is so helpful."
• "Thank you so much to Martina, customer service at Lowes Lancaster East. Martina took extra care, understanding and empathy to help me with a difficult situation."