Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Experience was fantastic. Was helped by Verity @ check out & experienced a proactive person who knew what she was doing."
• "Heather B at the returns counter did an excellent job helping me find a product I was trying to return that had a missing handle."
• "Great staff, eager to help you."
• "Janet was wonderful to work with."
• "The staff is extremely friendly, made a ton of friends talking to the employees."
• "Lovely customer service lady named Doris did the right thing and exchanged my items."
• "Employees are very helpful and willing which is a thing of the past in most of the big box stores today."

Cons:

• "Tried calling the store and NO ONE PICKS UP THE PHONE."
• "They are impossible to reach on the phone, promise to resolve your issue and call you back but never do."
• "The absolute worst customer service imaginable."
• "Their customer service is terrible."
• "Worst customer service."
• "Customer service has been underwhelming, inconsistent in answers, and not willing to help."
• "Terrible service, completely useless associates."

Store Experience

Pros:

• "The store has a better flow allowing you to get in and out quickly hence they're worth a visit."
• "This is a standard Lowes Store. As usual it is well organized and Usually it is easy to find things, especially with the Lowes app."
• "Always love going to Lowe's. They have a wide selection of stuff and can always find what you are looking for."
• "I like Lowes and this location is my favorite."
• "This is a really nice and clean store."
• "Great store. It's organized and, with the app, easy to find what you need without having to look for help."
• "The store is always clean and well organized."

Cons:

• "Slow check out, always understaffed."
• "Was unable to find what I was looking for. Lines to get to cashier were long but moving."
• "The incompetence starts at the bottom and goes all the way to the top at this store."
• "Help is often hard to come by here as of late."
• "Staff is not helpful. In kitchen, bath remodeling section, most of the time I have visited there is no one to help."
• "As is usual for a big box hardware store, knowledgeable employees are in short supply."
• "Staff there is clueless. All minimum wage folks with no expertise in their department."

Product and Services

Pros:

• "Needed to replace my over range microwave and did so at Lowe's. My search was aided by a very knowledgeable associate and purchased the appliance."
• "Best Carpets and high quality professional installation with high end materials!"
• "Always have everything I'm looking for."
• "They have better finish items for design and appearance."
• "I have been able to find great products."
• "Good selection of products and competitive prices."
• "A more customer centric environment than other building suppliers."

Cons:

• "I'll be going elsewhere to buy my stove and fridge."
• "This has to be the worst home “improvement” store ever no one friggin helps."
• "They give false delivery times so you buy with them but then they keep pushing dates back."
• "Worst place to have any of your home important projects done."
• "Beware of ordering custom products from Lowes."
• "They do not take care of their customers."
• "DO NOT SHOP HERE IF YOU WANT A WORKING, LASTING APPLIANCE."