"Always kept extremely clean. They run hipaa air purifiers."
"The place is clean and safe for kids, even little ones!!"
"Yes the place is clean."
"The place is pretty clean, especially the bathroom (as compared to other indoor playgrounds)."
"Everything was very clean when we came for a kid's birthday party."
"It is very clean and has a great cafe and playground, which is worth the money."
"The first thing I noticed is that it was clean."
Cons:
"The place needs to shut down for a day for a good scrub. Everything is covered in dirt or ripped."
"Wayyyy overcrowded, no limit on how many people they let in. Also very dirty and unorganized, breeding ground for germs and Covid."
"Very dirty, it feels like no one is cleaning."
"The smell the urine all over the toilets the soup bottles filled up with water!! Horrible!!!!"
"It’s no cleaner and more in disrepair."
"Its extremely small and extremely dirty. The pillows and seating is disgusting."
"Seriously, don’t go here. They don’t clean regularly like other play areas."
Staff and Service
Pros:
"Staff are extremely nice, courteous, Pleasant, and polite."
"Everyone is so incredibly nice. Very much helpful."
"The staff is so kind and helpful."
"The staffs worked so well, polites."
"Nonetheless, staff was extremely helpful and quick to clean up any mess kids created."
"The staff was very friendly and attentive to all our needs."
"Staff is attentive and very friendly."
Cons:
"The staff could care less."
"There are kids that are sick... and the staff just wouldn't do anything about it."
"There is one employee supervising (who sat and stared at her phone most of the time)."
"This gentleman like most of the staff barely interacted w the people or children especially staff in children’s area."
"Been there a couple of times already and every time the staff always has a nasty look."
"I was extremely disappointed with the cashier's unprofessional behavior."
"There was a sick child there coughing & all, no one said anything to the family."
Pricing and Value
Pros:
"Affordable pricing, great food and cupcakes, goody bags included- it was a perfect night."
"Just a one time fee of $18 dollars."
"Price is very fair especially for the NYC area."
"The price is definitely reasonable, & $18 for one child, $15 each for 3 or more children for the whole day."
Cons:
"A bit pricey - $20 for 2 hours per child. Discount $17 for 3 or more children over the age of 3."
"The place is insanely overpriced on the paper says a different price but when you go inside they’re charging you $20 for two kids and $17 for three children I find that to be a huge rip off."
"They don’t care about Covid, to check vaccine cards or the number of people they allow in the facility."
"$18 per child (unlimited for the day but no re-entry) is on the high side."
"The worst ever, $20 for 2 hours one child and one adult accompanied free is alright and total reasonable. While they have chair and desk for adult to sit and want to charge $5 for each adult."
"It's $20 with a 2-hour limit."
"Not worth the $18 admission price."
Facility and Environment
Pros:
"It's a medium-sized establishment split into 2 things. A cafe and a play area. The cafe area is spacious and bright."
"The owner Cathy is a true passionate genuine caring person/business woman."
"The party space was roomy and clean (and so was the bathrooms)."
"The space was larger than we expected."
"It's a big space with a jungle climbing space, wall climbing, pretend play with food shopping, fake sand pit, swings, etc."
"The establishment has snacks, ice cream, cotton candy machine, kid friendly music, and overall very good lighting."
"There is a ball pit, slides, trampoline, obstacle course, sand pit, tables to eat, party room, and wall climbing, and pretend area with grocery shopping carts, taco stand, kitchen and all kinds of pretend fruit and baskets."
Cons:
"Unless your kids a toddler there are safer and much better places to go."
"Overcrowded 1to3 yrs old kids weren't safe playing with the older kids."
"It is specifically for smaller kids, no older then 7-8."
"The place felt very tight and bunched together."
"The mat floor comes up in some areas so the kids are tripping constantly."
"There should be a capacity or a limit to how many children are allowed into the play area considering how narrow the place is."
"Only reason it gets a 2 and not a 1 is because the play structures are really cool and well built and my kids loved it. However; it’s a mad house, completely chaotic!"