Catch Air Hasbrouck Reviews Summary

Staff and Service

Pros:

• "Everyone was so nice and helpful. Ben our event coordinator was absolutely amazing."
• "The staff was very pleasant and kind."
• "The staff at Catch Air was extremely friendly, helpful and very attentive, to the point where they even remember our students' names."
• "Nazir at the front desk was amazing & Jarouby was a great party hostess. She was very accommodating & pleasant."
• "Staff works really hard to make sure you're happy and manager checked in on us during."
• "The staff is also super friendly and always willing to help out."
• "Staff is so polite and helpful."

Cons:

• "The attitude of the staff is indifferent."
• "The stuff in there are horrible and they looks like they don’t want to be there the manager very unprofessional and distracted…"
• "The staffs all look like 'They don’t wanna be bothered'!"
• "Staff is great when you're there but they do not answer their phones which was annoying while booking birthday."
• "The bathroom is even more gross. All the staff are standing at the front making inside jokes with each other while maintenance doesn't seem to be part of their job description."
• "WORST EXPERIENCE EVER WORST COSTUMER SERVICE RUDE STAFF SPECIALLY THE “MANAGER”."
• "The bald short guy who had us fill out the waver before going in was really rude."

Cleanliness

Pros:

• "Amazing place!! Very clean, the staff is constantly cleaning the play areas."
• "The facilities are also top-notch. They're always clean and well-maintained."
• "Myself and my camp staff was so impressed with the cleanliness of this fun play place for kids."
• "Very fun place for kids. Very clean. Seen the staff walking around the whole time cleaning."
• "For our first, we really had a great time. My kids had a lot of fun. The most important cleanness of this place is incredible."
• "Place is SUPER CLEAN."
• "They keep the place immaculate right down to the restrooms."

Cons:

• "Bathroom was a disaster. No one took care of the bathroom for the two hours."
• "I can't believe how dirty it is everywhere. There are stains and liquids all over the place. Even inside the play zones. My kids had hair dragging from their feet."
• "The place could be cleaner there was random tissues all over some toys and it randomly reeked of pure pot."
• "The place was dirty and the service was nonexistent."
• "They should keep the dining tables and bathroom cleaner however."
• "Someone threw up. No one blocked that area."
• "The party room I was given had a 'gold accent chair' that was so 'beatup'!"

Facility and Amenities

Pros:

• "This is a really cool facility! There's lots to do."
• "The place was clean. There was a lot to offer my grandchildren aged 5 and below."
• "Definitely a fun place to take the lil ones."
• "Super cute Space theme and way nicer than the Paramus location."
• "Beautiful space decor, my son was living a dream."
• "The party rooms are extremely well thought out and pleasing to the eye, everything just catches the attention of children."
• "Beautiful and spacious facility. Lots of slides. Eating area with lockers. Very clean bathrooms."

Cons:

• "It was ok. Really really jam-packed in there. Definitely looked bigger online."
• "Avoid this place on Saturdays and Sundays. The facility doesn’t enforce capacity restrictions."
• "The only thing I can say, the shoe policy is loosely enforced compared to their competitors."
• "Everything is good except a little bit expensive price, lack of cafeteria menu, far from my home, only 3 rooms for birthday party, broken air ball gun, broken display."
• "The volcano in the ball pit area was off or not working. As was the game in the middle trampoline area. There was also a slide that was blocked off."
• "Parking is horrible here."
• "No kitchen in the building, you only have the option of 'pizza' plus no refrigerator to store your cake."

Value and Pricing

Pros:

• "We were literally there for two hours and the price is right for 1 kid and 2 adults."
• "With pizza the trip was under 50 for adult and a child."
• "Parking wasn't bad on a Sunday afternoon."
• "It's pricey, but I feel like it was worth it for my 2 very energetic boys."
• "Had a great time, the facility is brand new. The cleanliness is impeccable and I was pleasantly surprised."
• "Cool spot for the kids. Little pricey but they have high tech equipment and lighting that separates this place from other 'tire-your-kid-out-so-they-sleep' places."
• "First time here. Will definitely be back. So much for my 7 year old granddaughters to do. And you can leave and come back. Place is so clean. Great experience."

Cons:

• "Horrible for party!!! Very expensive and waste of money."
• "The birthday party is not cheap at all."
• "I do not recommend this place, especially for a birthday party."
• "All they care about is making money they had 16 parties booked that day."
• "They charge the parents to come in. I hate the places that do this."
• "You pay for a 2 hour party, but don't get the room until the last 40 mins & they only give you 15 minutes to set up."
• "I can’t believe this company has the nerve to charge me $75 to bring in MY OWN food for the parents."