Bonefish Grill Reviews Summary

Category: Seafood restaurant Paramus, New Jersey

Address: 601 From Rd, Paramus, NJ 07652, USA

Phone: +12012612355

Rating: 4.4
based on 245 reviews.

Service

Pros:

  • "He was personable, attentive and made our dining experience a very pleasant time."
  • "Our experience with Bonefish Grill was top notch and that can be solely attributed to Carmen G."
  • "Really enjoyed my meal here. Service was very attentive and we never felt rushed."
  • "Our bartender/server Brooke was lovely and took great care of us."
  • "Mo was attentive, he was efficient and made my dining experiences more than just the run of the mill meals."
  • "Service was great."
  • "Our server was very attentive to us throughout the meal."

Cons:

  • "Service at the bar totally depends. We were like the only people there on a Saturday from 1pm to 4pm and service was about as bad as it can get."
  • "The service at this particular restaurant was one of the worst I've encountered."
  • "Also although tasty the food was overly salty. I think I drank 2 liters of water when I got home."
  • "This was straight up THE WORST service we have ever gotten."
  • "The server basically told us all of the food is pre-made / not fresh."
  • "The service was perfect."
  • "The server and all other staff at the restaurant were very welcoming and cheerful at the restaurant."

Ambiance

Pros:

  • "The ambiance is very welcoming and charming."
  • "Food was pretty good, the ambiance is really nice in this bone fish grill."
  • "The Bonefish is perfect place for lovely evening out for a couple's romantic dinner date or any other special family or friend's occasion."
  • "Very very impressed with the quality of the food as well as the ambiance."
  • "Unique and pleasant ambiance."
  • "It's a very nice restaurant with cloth napkins, friendly staff and pretty efficient service."
  • "The ambiance here is loud but in a good festive way."

Cons:

  • "I didn’t like the way the restaurant smelled."
  • "The seating for a party of 4 with 2 high chairs was terrible."
  • "Wasn't too fond of the place because the tables were all so close together and it had a upscale diner feel."
  • "The restaurant messy. EVERY Table in the bar and most of the ones in the dining room had dishes/glasses left over from previous guests."
  • "We have lived locally all our lives, and found it very difficult to find, as there is only one small sign taking you into a complex of office buildings and motels."
  • "Only disappointment was our waiter ignored us while he was much more attentive to the tables on either side of us."
  • "The only downside is it gets busy during the dinner rush so there might not be space by the bar if you go alone."

Food Quality

Pros:

  • "Very consistent food in the many times we've eaten at Bonefish."
  • "The salmon with pan Asian sauce was very good."
  • "Delicious! Lobster tails and crab cake."
  • "Our bang bang shrimp was amazing and crispy/fresh. Our signature pastas and chicken Marsala were great."
  • "The food was outstanding as usual...but what made our experience even better was the manager Joey!"
  • "The food was amazing. I had the grouper fish with smoked tomatoes, parmesean risotto and broccoli."
  • "The food was fresh, packed full of flavor and impossible to finish after appetizers but worth every single calorie."

Cons:

  • "The server basically told us all of the food is pre-made / not fresh."
  • "The steak was cooked correct but the steak was hard and didn't have much flavor."
  • "Also although tasty the food was overly salty. I think I drank 2 liters of water when I got home."
  • "Some of the food was good but it was not fresh. The salmon was over seasoned but the other proteins were tasteless."
  • "The fish and shrimp only had the taste of grill so it was like eating charcoal."
  • "All 3 entrées were overcooked slightly. All three, lacked any decent flavor unless you you glazed it with one of their sauces."
  • "The food was also mid and not even hot other than the mashed potatoes."

Management

Pros:

  • "The management team is excellent, accommodating and the manager on call who’s name is Matthew is always coming by to make sure your food is to your liking and you were satisfied with everything."
  • "Management assured it all bye checking in our needs."
  • "The managers Kathy and Sam were amazing also, what a great atmosphere."
  • "Thank you to our server as well as to the manager for making sure we were taken care of."
  • "An extra star because the manager and server were nice, but there wasn't much they could work with."
  • "The manager did replace the cod plates, which makes for great customer service."
  • "Manager came and had a conversation with us."

Cons:

  • "It seems management has decided to ignore all other aspects of maintaining the Front of House."
  • "Overall you can tell that there’s a very poor management at this establishment."
  • "They weren't very accommodating nor did any of them including the manager Matt seem to care as to why a customer would be standing in the walkway for so long."
  • "Very disappointed with this location and have serious reservation about patronizing again."
  • "Last 3 times I have been here the service has been poor."
  • "The waitress didn't apologize and didn't fix the issue."
  • "Last time they overcharged me for an item."

Price and Value

Pros:

  • "The price point was surprisingly affordable which was a great plus."
  • "Good food, great service in a nice ambience. Prices are very reasonable considering the quality, freshness, authenticity & variety of the dishes."
  • "Dinner was excellent and very reasonably priced."
  • "This place is surprisingly easy on the wallet and it has quite the menu."
  • "Good food good ambiance reasonable prices."
  • "Service surpassed expectations highly recommend!!"
  • "Went for tuesday special and enjoyed the food and quick service."

Cons:

  • "Went here on a date and my glass had lipstick on it from a previous customer. Did not want to give me any sort of discount until I talked to manager and he only took 15 dollars off place is a ripoff."
  • "They did nothing for my brother's birthday."
  • "I would hate for someone to have the wrong expectations and find that it was a waste of time not so much the money."
  • "Probably a great place to eat at but I'll never know since the food that I paid for was never prepared and took them 20 minutes to realize the order was never put in."
  • "The food I order is the wagyu Beed burger and I thought it was a little salty."
  • "My chicken breast was burned broccoli was microwaved and burned and the shrimp tasted like Cloris."
  • "The ONLY slip ups in this place was the lack of a cappuccino machine to enjoy with a cake and the restroom wasn't as clean as you'd expect."

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