Collegeville Italian Bakery Pizzeria Napoletana Reviews Summary

Customer Service

Pros:

• "Their owners are in there helping their employees and engaging with their customers, always with a smile and in the friendliest way!"
• "The staff did an awesome job all around."
• "Every staff member we met was kind. The service was fast."
• "The staff were very helpful and friendly."
• "The customer service from the staff and owner were exceptional, some of the best I've ever had."
• "The staff was really helpful and pleasant. I would certainly return."
• "The staff was super friendly and welcoming."

Cons:

• "The manager wanted to talk to us to try to fix it and blamed it all on 'children' who work for him. He was rude and condescending."
• "It's not even about horrible customer skills, this person just did not giving a damn."
• "The workers seemed as if they didn’t wanna be there and were rude."
• "The cashier that took our order didn't seem like she wanted to work that night."
• "However the customer service at this place has become so poor that it is making it harder and harder to want to order."
• "The waitresses at the front counter are excessively rude and also never deliver orders on time."
• "I was greeted by an angry, bad attitude cashier who was neither nice nor greetful."

Food Quality

Pros:

• "Guests really loved the chicken parm and the sausage, pepper and onion entrees, and all of the appetizers were a hit, as well."
• "Hands down, the best I have ever tasted."
• "Their pizza is ridiculously good, and their market is splendid."
• "The wood-fired pizza was delicious, albeit a little costly."
• "The Mike's Hot and Honey Detroit Style Pizza. It was so good and so delicious. It's probably my favorite pizza!"
• "The Ricotta Pie was delicious, as terrific as any I have ever tasted."
• "The pizza was amazing with crispy thin crust and cheese-dripping Sicilian thick crust."

Cons:

• "The pizza taste like frozen pizza."
• "The mushrooms were from a can, the sauce was very boring on both."
• "The fried ravioli was overcooked. The sauce that accompanied it was bland."
• "A warm waffle with a “dry re-heated” chicken dipped in a heavy, over-sweet maple sauce."
• "When you pick up the slice to fold it over the tip of the pizza was so soggy with grease it would bend over and break and all the toppings would detach from the bread."
• "The wings were a little dry and felt a bit lukewarm."
• "The pizza was a little salty and flat."

Atmosphere

Pros:

• "The atmosphere was very nice with awesome and very friendly customers that were dinning next to us."
• "The atmosphere is also quite cool with all of the pictures of famous people all over the walls."
• "Great atmosphere and a great place to gather around a table with some friends."
• "It is a family atmosphere."
• "What a wonderful bakery!"
• "This place feels like should be in Philly or NYC, not Collegeville."
• "We enjoyed our visit!!"

Cons:

• "The restaurant was extremely loud like a middle school cafeteria."
• "Too chaotic, very little help, so we left. Even getting out of the parking lot was an experience."
• "The trashiest, most overrated and overpriced restaurant in the area."
• "The chips were a bit strange, as they had crumbly strings hanging off the bottom of them. Turns out this was because BUGS had been snacking on the chips."
• "Place is very dated."
• "Weird place with waaay too many kid pseudo employees wandering around like they're waiting for school bus."
• "It is busy, loud and a little confusing for first timers."

Value

Pros:

• "We are very pleased with the prices and the ease of actually picking the food up."
• "Not super cheap--but, you pay for quality."
• "Very generous portions."
• "They are very generous portions, so plan to take some home!"
• "Food was ready for pickup at the time requested, and everything was great."
• "The word fired pizza was very good, albeit a bit pricey."
• "Would highly recommend this restaurant and will definitely be back."

Cons:

• "I ordered a Turkeyville big difference. Price difference too."
• "The parking was sub-par, it was lacking space to accommodate the heavy traffic that night."
• "Parking is absolutely awful!"
• "They have some good milkshakes, but the price is crazy."
• "That frustration isn’t always worth the price I pay ($40+ each order)."
• "But for that price, just expected more."
• "I always feel like I am in everybody's way, and parking is challenging."