"Their communication is spectacular. We received texts as soon as Romy was out of surgery."
"Dr. Purdon is by far THE best Vet we’ve ever had. She’s personable, doting, thorough, detailed, & communicates every single detail during our visits, or via text, or via e-mail."
"The communication is fast & efficient over email."
"They were very responsive to our inquiries, thoughtful, thorough, and showed immense care and compassion."
"Everyone from the front desk to the vet tech to the vet was so kind and helpful."
"They are always so responsive, listen and follow up (which is hard to find!)."
"I especially appreciate their follow up texts and responsiveness to emails."
Cons:
"Only complaint is they took a few days to send over the receipts and records (I had to ask for them) and I had to read over the record to find out that he needed a medication."
"Wanted to get my cate in and went to the site. It has Appointment booking buttons that don't work, they have SMS but you can't use it if you are a new patient but there is no way to know that so ended up waiting for a reply."
"Communicating with them is v frustrating."
"They could have easily called or emailed asking us to call them back and make an appointment for the results. But nope. TRASH SERVICE. NO EMPATHY."
Staff and Veterinarians
Pros:
"Dr. Beard was patient, gentle and explained all of our options very clearly!"
"The staff is very accommodating, kind and knowledgeable!"
"Dr. Purdon took her time to learn about my dog and discuss all of my concerns."
"Dr. Beard is such a talented and kind doctor, providing care in a setting that feels comfortable for both pets and people alike."
"The vet (Dr. Beard) and the vet tech (Lindsey) were so compassionate toward my anxious kitty."
"The vet techs and veterinarians are incredibly caring and knowledgeable."
"Absolutely wonderful veterinarians and practice. The staff is exceptionally kind and seems to care about each pet."
Cons:
"Place is horrible!!! My mistake is giving it another chance after the first bad experience."
"Save your time and money. Go to a vet who actually cares."
"Staff is absolutely rude. No greetings upon entering, provide no clear/consistent answers from technician to vet during visits, inclusive of pricing."
"They do not actually give good care but have a system to only take the people that are willing to overpay to look a pretty color on a wall."
Facility and Environment
Pros:
"The clinic itself is absolutely beautiful and they play great music. :)"
"The space is of course beautiful and sparkly clean, and no vet/hospital smell which is amazing for cat parents."
"The office is beautiful, modern, and clean."
"Also the space is absolutely beautiful. Not your typical bland vet experience this is first class!"
"The physical space creates an aura of calm not found in most veterinary offices."
"The space is beautiful and fully equipped for x-rays, rehab, and even surgery!"
"The office space itself is modern and beautiful!!"
Cons:
"It’s all frills, and slightly classists."
"This place is trash. The warm and welcoming atmosphere is a ruse to distract you from the fact that they're greedy vets who care more about the money than the actual wellbeing of your pet."
"Also their waiting room should play calming music for anxious pets. Bugs me every time."
Cost and Pricing
Pros:
"The balance between cost effective care and comfort exist. But this is not the place. Too Boujie – it’s all frills, and slightly classists."
"They were also very transparent about their pricing for the visit."
"Notwithstanding the superior service, I was surprised see that all of the fees were very competitive and average for the area."
"The pricing here is very reasonable as well."
"The treatment was much more affordable than other places I've been to."
Cons:
"It's definitely a little more expensive as local vets go."
"Overpriced as always, costing over $500 for annual immunizations and checks."
"We soon started to see inconsistencies with the consultation fee (ranging from $65-$100)."
"I dropped a star for expense unfortunately, it's understandable with the quality of the office design, location and level of care but when bringing in a rescue it's pretty cost prohibitive."