All Creatures Veterinary Hospital of Brooklyn Reviews Summary

Quality of Care

Pros:

• "Dr. Wood and her partner Dr. Morgan are amazing--smart, kind, good listeners, sweet and gentle with animals and people alike, amazing diagnosticians."
• "They care, they really really care about you and your animal as if you are family."
• "The examination was very thorough."
• "Dr. Morgan has always been willing to answer questions, even via email, and stays on top of new research and treatments."
• "They were very attentive whenever I had an emergency."
• "This was the first that actually tackled the source of the infection rather using topical treatments that only worked temporarily."
• "Dr. Morgan's recommendations have been great for our cat, and he seems to be doing better than ever!"

Cons:

• "You never get results back you have to continue calling and they give you the runaround."
• "This was a complete joke."
• "I have been a customer here for 8 years who has been disrespected and discriminated upon by staff member Dr. Amy F Onderdonk."
• "Every time we walk by Washington Avenue and see this Vet hospital a wave of sadness goes over us."
• "It was truly so traumatic and we do not recommend bringing your animals to this vet or any 'private practice' for that matter."
• "We bring him back THREE TIMES in the same week, we are dismissed each time by the vets telling us that he is fine and to keep with the treatment."
• "They never let us see what was going on under the bandages and were very vague when answering our questions."

Customer Service

Pros:

• "I love All Creatures. They are responsive, thorough, professional, and good about answering your questions as well as keeping the experience personal and kind."
• "All staff have been consistently caring and warm."
• "We’re so grateful for Dr. Onderdonk and the whole team at All Creatures!"
• "They also have later hours a few days a week, which was really helpful for me."
• "They answer all your questions and concerns, keep you update on health and upcoming updates."
• "The staff couldn't have been kinder or more responsive to my concerns."
• "The entire staff at All Creatures is fabulous."

Cons:

• "I never received a response to my last email requesting a clarification as to why what was prescribed was higher than what was on the manufacturer’s website based on my dog’s weight and also deviated from what I was originally told."
• "The receptionist had no concern for the needs of the animal nor was she able to assist in obtaining alternative care for my dog."
• "I did not receive a response for over a month and after sending a follow-up email."
• "Also they are very pushy about their pharmacy even they don't have the right dosage."
• "The receptionist (Brittney) has ZERO business being employed as a receptionist!!"
• "Getting an appointment is always so difficult."
• "They are not taking new clients since 2020 but, sadly, still can’t seem to handle the case load."

Affordability

Pros:

• "Very affordable and fairly priced - this really demonstrated that some people love animals and love helping them."
• "Prices are good and not too exorbitant!"
• "REALLY affordable, I've done some comparison shopping over the years."
• "Plus the bill was only 1/2 of what I was expecting based on other places."
• "Their prices are also very affordable."
• "The treatment seemed professional, on point and not too expensive, without anyone trying to get us to do things that aren't really needed."
• "ASLAN's treatment was comprehensive and it cost less than I expected."

Cons:

• "Why the great bill$$$ for an 10 week, 2lbs puppy."
• "She sure knew how to take the $417 the visit cost, but she provided barely any services."
• "Dr. Amy F Onderdonk refused to explain the cost of my service."
• "Then, they charge a lot of money."
• "Accordingly, the bill can be a little hard to swallow."
• "All Creatures Veterinary Hospital on Washington Avenue Brooklyn only cares about MONEY and does not care about the pets health."
• "This place is far overpriced."

Facility and Accessibility

Pros:

• "The place is clean and spacious."
• "The Facility is clean and comfortable and receptionists are very helpful."
• "The new clinic space is clean, bright, and spacious."
• "The office was clean and inviting and the staff was warm and friendly."
• "Friendly staff, clean facility and a great experience."
• "I absolutely love this vet. Friendly and professional staff. Great facility."
• "Icing on the cake is they're just down the street from me, so if anything should come up, they're right there."

Cons:

• "They did not have any appointments available and we’d have to wait over a week for the dog to be seen."
• "However, it is very hard to get an appointment in her office; even for the follow-up visits."
• "I may need to find another vet because I just can't rely on being able to take her here anymore."
• "We could not make an appointment to see an orthopedic Vet at Blue Pearl either, because the dog has to be seen by the primary Vet first, in order to get a referral."
• "Bottom line: we need a Vet we can count on to address urgent care issues."
• "They are not taking new clients since 2020 but, sadly, still can’t seem to handle the case load."
• "We're so lucky to have them just a block away!"