"The front desk staff is very pleasant; and I am a huge fan of the Dr."
"You are greeted by a friendly caring staff."
"They not only treat your pets with the utmost care and love, they also show the owners that same compassion and concern."
"All the receptionists are friendly and nice."
"The technicians are amazing and the front desk staff are so wonderful."
"The staff is pleasant, courteous, and they remember my puppy each time we come."
"Every person I interacted with, from reception to the doctor, was extremely patient, friendly and made sure to explain everything to me in detail."
Cons:
"The staff is uncaring and has no interest in the inconvenience they cause you and your pet."
"Staff do not communicate well and consistently fail to follow up on prescription requests and even test results from vet exams."
"The front desk staff is rude; we had an appointment on Tuesday, 06/21. As soon as we walked in she asked us 'What time is your appointment?' with an offensive tone of voice."
"So many times they've confirmed one appointment time on the phone with me, but then when I bring my dog in they say 'no, it's actually for a different day/time.'"
"The front desk staff extremely rude? It is impossible to reach anyone by phone!"
"I'm looking for a new vet because I cannot deal with the front staff anymore."
"It's ridiculous how rude she was and I would wanted to review this place for the first time."
Facility and Location
Pros:
"The facility is wonderful and so CLEAN!"
"The office and exam rooms are spotless and clean."
"Excellent location. Easy to get to. Incredibly flexible with scheduling."
"The whole office is very clean and cozy. This is truly the best place for your furry baby."
"The facility itself is beautifully decorated and very clean."
"The office is new and very attractively designed, so it’s a really pleasant environment all around."
"It's also a lovely office - and it has parking..."
Cons:
"It's like not being able to accompany your 4 year old at the pediatrician's office."
"I was very nervous to come since we weren’t permitted to go inside for the visit."
"i did not like that i had to stay outside while they took my cat in the office- the curbside attention i got from the vet was mediocre."
"Only issue for me is not being able to be with my dog during the appointment."
"This receptionist lady made me waiting outside for 20min in 100degree to have a phone call while i was told i can drop my dog's stool And being condescending toward me for asking to pay."
Cost and Value
Pros:
"Very reasonable prices and great service."
"I also don’t feel like they are trying to take your money by recommending unnecessary procedures."
"They are sensitive to the fact that some services can be very costly so they may offer less expensive alternatives."
"They aren't very expensive and actually care about your pet not how much they can get out of your pocket."
"It’s also very affordable in comparison to other vets."
"Bottom line you get a great service for a fair price."
"They made easy work of this and charged a very affordable rate."
Cons:
"They also love to stack on a lot of charges without walking you through exactly what things will cost."
"Money seems to be the main focus at this office now and not quality of care."
"BEWARE: a 15 min appointment w them easily costs $350!!!"
Professionalism and Care
Pros:
"I will be forever grateful for Dr. Zaccheo and his team."
"Dr. Fortier is an amazing Feline Veterinarian."
"Dr. Fortier is very caring and thorough and does a great job explaining what your pet needs and what the options are."
"They are always so compassionate and caring towards my dog."
"Polite and friendly service. Professional and knowledgeable."
"Very thorough explanation of diagnosis and possible treatment options. Highly recommended."
"Dr. Zamora is truly one of the best vets I've ever met. He saved my cats life."
Cons:
"The staff is uncaring and has no interest in the inconvenience they cause you and your pet."
"So disappointed with the staff at Greenwood."
"If I could give a 0 review I would! BEWARE of this place!!!"
"However, don't count on them in an emergency situation. They're less than helpful."
"The vet couldn’t answer any of my questions and was generally curt."
"Asked about diet, left without answers. Never going back."
"PROPER CARE IS NON-EXISTENT HERE. THEY WILL PARTIALLY TREAT YOUR POOR FUR BABY KNOWING THAT YOU WILL BE BACK."