"The entire staff - vets, techs and receptionists - are caring and professional."
"The front desk staff are warm, personable and accommodating."
"Millie handles the scheduling, welcoming and billing in a way that puts you at ease when you’re worried about your sick pet."
"Grace & Christina and all front desk people will help you with any questions re your animal care."
"The staff was beyond friendly! They were very gentle with him and since he had no home to speak of, I decided to adopt him."
"The front desk people were nice and supportive."
"Millie and her team from the front desk were very accommodating and efficient in getting me an appointment right away."
Cons:
"The front desk staff are extremely pompous, rude, and power-tripping on multiple occasions."
"The receptionist didn't show empathy, customer service nor concern for her well being."
"Front desk staff rude and not helpful."
"I sat for an hour waiting for my fur baby to have basic care while overhearing the receptionist continue to dismiss the fact that I was intentionally being avoided for an unknown reason."
"WORST CUSTOMER SERVICE EXPERIENCE EVER! Really Bad communication!"
"The receptionist is extremely rude, she immediately say the first consultation is $104, talked way to fast and rushing."
"Desk staff are extremely pompous, rude."
Cost and Pricing
Pros:
"They do not up-charge services."
"The prices for the NY/NJ area are very fair."
"So I payed $340.00 for euthanasia. The amount is ok, steep but for a good cause."
Cons:
"This vet is expensive. Even more than Manhattan."
"They refuse to provide price info for a regular rabies vaccine unless you pay 100 dollars for a visit."
"I believe the prices are too high."
"It's a bit expensive when you end up coming back for the same issue and they charge another base visitation fee."
"Wildly inefficient and not to mention expensive."
"Very pricey they definitely over charge you."
"If I'm spending upwards of $600, the least I should expect is respect - not a condescending attitude from a receptionist or vet."
Quality of Care
Pros:
"I trust them implicitly when I bring my pets in to be checked out."
"All facets of this business were extremely pleasant to deal with from the people at the desk to the genuine interest in care for our pet."
"The comfort of the animal comes first."
"The staff there is amazing!! Very caring and professional."
"They generously spent time with my dog and me, they were friendly and had good senses of humor, they answered all of my questions, and most importantly, they tailored their approach based on the unique needs of my dog."
"The medical team has provided my dog with the best quality care while being patient with answering my many questions whether in person, on the phone or through emails."
"The care that my dogs have received has been nothing short of top notch."
Cons:
"This vet is okay for preventive vaccines and basic treatment of your pet's sickness, but does not seem to be capable to treating underlying illness of animals."
"They immediately detected issues Ben's previous vet failed to detect, including a heart murmur."
"I am afraid that I hurt my pup by bringing him to this vet."
"Downtown vet associates treated my cat about 1 month with no results... they are couldn’t figure out anything what’s going on with my cat."
"I would not recommend Dr. Chesney at JC Loc. Alana Chesney-Manz. Very rough care with the dogs and the wellness care took less than 5 min."
"The vet who came out was extremely rude and provided no guidance."
"I would NOT RECOMMEND this place AT ALL! They do not care about our pets AT ALL!!"
Operational Efficiency
Pros:
"Downtown Vet has stayed open throughout the pandemic."
"I was also very impressed with the way they kept things going during the height of covid."
"The wait for walk-ins has been short... And the walk-in option is perfect for a busy and ad-hoc schedule."
"They keep the whole process moving."
"We got there a little early, were able to wait inside, and the vet was able to see her pretty quickly, within 10 minutes!"
Cons:
"covid policies are the most dramatic and inefficient I’ve seen anywhere by far."
"What business goes to walk up only, no appointments... but you have to call first, depending on who you talk to?"
"even now, in Spring 2022, they show no sign of allowing pet parents in the exam rooms even with masks and being vaccinated and boosted."
"Now they are busier than ever, especially since they take everyone without an appointment."
"It’s first come first serve, but once there in the morning, they ask you to come back after 2pm."
"having to wait for a long time in the cold outside with my pet despite an appointment."
"They stopped seeing patients at 12pm!!"
Accessibility and Convenience
Pros:
"Got my puppy in November, and this place is right next door to my house so super convenient!"
"I am so glad that this place is walking distance from me."
"Luckily they have a great front patio area that people can wait in and it was sunny that day."
"I love that they have walk-in service, and I'm truly thankful that they operate just around the corner from my apartment."
"Their location in downtown JC is very clean and also convenient."
Cons:
"The doctors have no established hours in each specific office; they rotate among all 4 locations seemingly randomly and you never know when your preferred doctor will be back in your location."
"I don't live in the area and the traffic-parking is cause to pause at times, but we still make the trip here for all of my dog's needs."
"You have to wait outside on the street for someone to come out and yell your name when they can see you."