Maple Hills Veterinary Hospital Reviews Summary

Quality of Care

Pros:

• "Dr.Tyler and his team are great. Always happy and excited to help me out."
• "The staff were absolutely amazing, we didn't have to wait long before the nurse and doctor were in to see us."
• "Even though it was a very sad moment in my life, the whole team at Maple Hills was very supportive and kind."
• "From reception to speaking to the technician to meeting the veterinarian, I had a great experience at Maple Hills!"
• "All the staff and Dr Abby are the most caring people my dog (Willie) has gotten the best care and he’s always made a fuss over."
• "The vet diagnosed the tooth problem of my cat, explained it in detail, scheduled surgery two days later, and performed the procedure."
• "The staff at Maple Hills is awesome! Very caring and friendly."

Cons:

• "The most important thing is the quality of the care, which was severely lacking -- from the 2-hour waits, the wrong cat food, over-vaccinations, and outdated methods of measuring glucose."
• "Horrible I took my dog here they scraped her skin left us in a room for four hours!"
• "They are nice but expensive, every year we spend more than $500 for vaccine and they said they do blood work which maybe in not necessary in a puppy."
• "DO NOT BRING YOUR DOG HERE!!! Countless times we brought our beloved husky here, trying to figure out what was wrong with him. They promised us they did bloodwork, come to find out they NEVER did."
• "Staff here goes out of their way to make you feel like your animals are not important and that you are stupid by being deliberately rude, and short with you."
• "They told us to routinely come back and then would CANCEL appointments day of."
• "I changed veterinarians after there was always a wait-time of two hours in the waiting room."

Facility and Cleanliness

Pros:

• "The facility was nice and very clean."
• "Beautiful building."
• "The place was clean!"
• "The waiting rooms were clean, and the staff efficient and friendly."
• "The best vet in the area! The staff here is very polite and helpful."
• "Everyone is so friendly and pleasant from the front desk to the techs and dr Abby herself."
• "The waiting rooms were clean, and the staff efficient and friendly."

Cons:

• "If I can give this place zero stars I would. Long wait time and the lack of communication from the front desk receptionist."
• "Waited until all the cars left thinking they were very busy and still no one came out to the only car in the parking lot."
• "I call this place Maple Hills Waiting Room. I took my animals there 3 different times, and each one was at least 2 hr wait."
• "Had an appointment at 12 noon on 7/30 and arrived at 11:50am... I was not informed prior about needing to call again when I got there."
• "The doctors at Maple Hills are never on time. If u have an appt at 9am the Dr doesn't even get there till 10am."

Cost and Value

Pros:

• "The overall prices were not as expensive as I would have imagined."
• "For an exotic/reptile vet he charges amazingly low prices for checkups on my snakes!"
• "The prices were completely reasonable and affordable and our vet bill had a complete breakdown so we could see exactly how much everything cost."
• "The pricing here is reasonable too."

Cons:

• "They are nice but expensive, every year we spend more than $500 for vaccine and they said they do blood work which maybe in not necessary in a puppy."
• "Only complaint is tooo pricey. Very expensive and we love our animals."
• "The price was very high, although somewhat lower than the estimate given by the first place I had gone to."
• "They threw in an extra service we didn't ask for and charged significant portion of the total bill."
• "Don't trust these people, their billing practices border on fraud!"