Voorhees Veterinary Center Reviews Summary

Customer Service

Pros:

• "Even on her days off she continues to support and call us for updates."
• "Everyone at this practice is friendly and easy to work with."
• "Super friendly staff and always willing to help out our family pets in a pinch."
• "Everyone I spoke to on the phone was so nice and helpful."
• "They were very friendly, cheerful, and personable!"
• "Super nice people, were very patient and explanatory."
• "Everyone who works there was so patient, kind, gentle and understanding."

Cons:

• "The manager calls me to tell me she refuses to help me or address my concerns."
• "Do you think Voorhees ever called me? NOPE! Not the next day..NOT EVER!!"
• "I waited until 5:30pm tonight to finally call them back after receiving no calls from them."
• "This is also the second time we never received a call back from this vet after leaving a voicemail."
• "We were the first ones there by at least a half hour and we sat there an hour in the car, with a contagious animal."
• "Waited over 40 minutes to even get into the exam room."
• "Taking my precious Cat (Pootsie) to this establishment was undoubtedly the WORST decision ever made!"

Staff and Veterinarians

Pros:

• "Dr Marc diagnosed my Domino with seizures when other vets didn't."
• "Dr. Renee exemplifies the pinnacle of veterinary expertise and dedication."
• "Dr Mason saved my Holly's eye sight."
• "Dr Shull saved my Bella who suffers from EPI."
• "Dr. Kaplan is extremely kind and knowledgeable."
• "Dr Sam Gartland is the best vet doctor. I can't praise him enough."
• "Dr. Hanan saved my dog’s life."

Cons:

• "Voorhees failed to tell me that they DO NOT have after-care!"
• "The vet tech laughed in my face and no one did anything."
• "Our previous visits were no where near as unprofessional so I don't know if they changed to a different staff since but I can't even say if the doctor was the same as we never even saw a glimpse of them."
• "This place is unethical and should be ashamed of themselves!!!!!!"
• "The vet seemed nice but also rushed, and the tech could have been gentler."
• "Due to a lack of cohesive communication on their end regarding the correct dosage of gabapentin, what should have been a routine grooming appointment... has resulted in devastating injury to my pet."
• "Horrible since Dr McVeigh left!"

Pricing and Services

Pros:

• "Also I am very impressed with how fair the pricing was for everything."
• "It's fairly easy to get an appointment that works for my schedule and also in a timely fashion."
• "Not only do animals get the best care but they have a store in the clinic to get all the food, treats and accessories you need."
• "They were able to get my dog in right away when we suspected an ear infection."
• "However, I feel that they are worth it!"
• "They have a small pet store with everything from pet food to dental care products, toys and chews, and locally sourced fresh pet safe cookies."
• "Their grooming is spot on and great prices!"

Cons:

• "I’m in between jobs and just asked if they could approve my dogs medicine this one time until i can pay for the appointment and they just said flat out no."
• "Our service fees for the procedures our youngest dog has gotten do seem a little high."
• "However, I did not enjoy the heavy emphasis on promoting certain brands i.e. Hill's Diet, Virbac toothpaste... It just seems unprofessional and biased."
• "We were pressured to buy shampoo, but told they didn't sell Duramaxx there, so it wasn't a big deal if we left without a prescription."
• "I realize the prices everywhere have gone up, but was very surprised to see my office visit went from $54 to $72 in a very short time."
• "We left the appointment today with no pain medication and with $160 of upcharging for unnecessary testing not related to our visit."
• "Also this vet promotes the food that they sell which is loaded with wheat gluten and meat by-products."

Facility and Atmosphere

Pros:

• "The facility is modern and clean with an atmosphere of fun staff that calm our pet easily."
• "The place is spacious and clean."
• "Cutest Veterinary Center ever! ... The treatment rooms remind me of a pediatric office."
• "The store is quite welcoming as well."
• "Our first visit with our little ones was great very clean facility and the Doctors and the Techs were Great."

Cons:

• "Justice for my Precious Pootsie..I am so sorry that I made the decision to take you there. I will forever regret putting you through the suffering and I know that you are at peace....."
• "This facility did NOT take the time to give me any information about what I was about to do to my 11 year old sweet baby."