Banfield Pet Hospital Reviews Summary

Cost and Billing

Pros:

• "I like having the free vet chat included in the plan as well."
• "Having dental included is also amazing."
• "It's a relief knowing that I have a variety of diagnostics included in the plan in case there is a need."

Cons:

• "Everytime I go to Banfield it is $300.00 and $400.00 dollar charge."
• "They say they include an x-ray service in your plans... but there is a $300 charge to send them off and have someone determine any issues."
• "So my dog ended up missing out on a dental cleaning because the services he had used so far totaled more than the plan cost and they felt he didn't need the dental cleaning which is listed as INCLUDED in the plan I chose."
• "Horrible experience at Banfield Brooklyn location. They have the terrible practice of doing tests on your pet you did not request and charge you for it."
• "I would have never agreed to these procedures had I been told at any point that they cost that much."
• "I was then strong armed into signing up for a credit card as the only way to pay for a bill that was more than 3x what I was initially told it would be."
• "They charge 2 to 3 times more for their medication."

Staff and Communication

Pros:

• "This Banfield pet hospital is one of the good ones in my opinion!!!"
• "Very communicative of what services are needed, they provide and what to expect moving forward."
• "The vet is always gentle with her and they always inquire about any concerns that I may have."
• "The Dr's are also great (imo) they call with any concerns and keep me updated on what they find, what they will do next or when I can come pick up my pet."
• "The staff is very friendly, helpful, and communicative."
• "The staff always schedules our appointment 3 weeks in advance, they call to confirm the appointment the day before and they call the day after the appointment to check on my puppy."
• "When I spoke to Kay James she was soo professional. As a first time dog owner she answered all my questions, calmed my fears."

Cons:

• "There is a receptionist by the name of Aaron who is extremely extremely rude."
• "No one ever answers. Also seem to falsely advertise their services."
• "There is such poor communication between the staff and customers here."
• "The customer service isn't the best and the receptionist can work on being competent."
• "Extremely rude people at reception desk."
• "I've been trying to call them for over a week to make an appt but no one will answer."
• "We’ve spent an insane number of hours on hold waiting to speak with a receptionist."

Quality of Care

Pros:

• "Dr. Larson is very thorough & I appreciate that when it comes to My NYorkie Egypt, She can be a lil' handful when She's ready..."
• "The stag is knowledgeable and is really good with him, patient and loving."
• "I really appreciate the social distancing efforts the vet has made and honestly I feel like they actually listen a lot more now."
• "I have used this place since my pup was 3mos old. Now he is 10yrs. Great vet care."
• "They have been accommodating in the past when I had an urgent concern, they let me bring in my dog the next day."
• "The veterinary team cares a lot about animals and provide quality care for their feline and canine patients."
• "The vets and technicians are gentle, patient and thorough."

Cons:

• "I wasn't told the truth upfront about my cat's condition and I kept going back to Banfield, spending unnecessary money."
• "Horrible wouldn't even see my dog."
• "Now my pet is being penalized because of your notes that I wasn't aware of."
• "Horrible experience at Banfield Brooklyn location. They have the terrible practice of doing tests on your pet you did not request and charge you for it."
• "The vet refused to get on the phone and tell us what next steps to take - directing us to call the hotline."
• "Very expensive and not of much knowledgeable staff working here."
• "OUR DOG HAS A HEART CONDITION THAT WAS MISSED BY ALL DOCTOTRS AT THIS LOCATION AND WE HAVE BEEN COMING HERE FOR OVER 7 YEARS."

Accessibility and Convenience

Pros:

• "When calling the Brooklyn location they said this was a medical emergency and could squeeze us in for a drop off."
• "Even though I was coming from a different borough, they saw her, treated her within 20 minutes, and told me actually what I should expect and to come back if needed without appt."
• "Accessible via the 2, 3, 4, 5 and R trains (come off at Borough Hall station and walk 3 blocks down), the B45 bus as well."

Cons:

• "It’s literally easier to take your pet to freaking Philadelphia then to make an appointment in any of the boroughs."
• "I pay for monthly wellness plan - and have been completely unable to schedule an appointment... for over 6 months."
• "I’ve noticed a ton of staff turnover, and recently, I can’t get a vet appointment for my life — or even get a call back."
• "Couldn't get an appointment until MONTHS out but they are happily taking my monthly wellness fee."
• "This must be the most understaffed business of all time. Wait times are insane, they NEVER answer the phone."
• "They hardly ever have there phone on to receive calls from customers."
• "I am never able to get through."