Crown Heights Animal Hospital Reviews Summary

Staff and Service

Pros:

• "The staff is very helpful and accommodating."
• "The staff is kind, knowledgeable, and considerate of your needs."
• "Took my two cats in for an appointment with Dr. Miodownik this morning; he was so warm and knowledgeable."
• "Everyone at Crown Heights Animal Hospital is so pleasant!"
• "This office has been very patient and understanding with our fearful and sometimes aggressive dog."
• "The staff here keeps me updated at every annual exam on what they will be looking for in the coming year, and what I should be keeping an eye on."
• "The vet took her time with my cat and took her time explaining everything to me."

Cons:

• "After reading other reviews I'm regretting that I didn't read them sooner... Taking our money seemed the only thing they knew how to do efficiently."
• "This place is so terrible. It looks nice inside, but staff turnover is high and they are not doing their due diligence."
• "I urge you to take your business somewhere else."
• "For the price you pay you expect a level of care and professionalism that is majorly lacking here."
• "There is horrible record keeping, extremely poor communication and absolutely zero accountability for their actions."
• "The current staff at the front desk and aids are not very knowledgeable, there’s no real connection between staff, pets, and customer (very cold)."
• "They really didn't take care of my cat despite keeping her for 3 hours."

Cost and Billing

Pros:

• "The bill was affordable and no one tries to push extra tests or medication that is not necessary."
• "They were also very straight up about the cost, they drew up an estimate and didn't make me feel guilty or like a horrible owner for asking about a price."
• "Not only are their prices significantly more reasonable than our previous vet, but they were upfront and transparent about every service we received."
• "They were very upfront about costs and it was in fact quite affordable."
• "Crown Heights Animal Hospital isn't cheap (what vet is these days?), but they will give you less-costly options on treatment and waive exam fees when they can."
• "They are warm and understanding and work with you to figure out affordable solutions."
• "Everyone is down to earth here, they clearly care about my cats and they take the time to explain all our options."

Cons:

• "Super overwhelmed from the doctors there for the following reasons: first, they are super pricy."
• "They charge so much for meds, get them from Chewy instead."
• "Seeing as they nickel and dime every visit you would expect a little customer service."
• "The vet's tone and attitude was VERY unprofessional, they are terrible at providing essential medications for your pet in a timely manner."
• "It's expensive and this place is not worth it."
• "They are money driven and don't even try to hide it."
• "Some of the prices however are absolutely outlandish. Nail trim for $45… One month of medication for $65."

Professionalism and Care

Pros:

• "Dr.Vidya Mandava is phenomenal. My cat was diagnosed with cancer. Her level of empathy, responsiveness, professionalism, and knowledge is unmatched."
• "The staff is kind, professional, understanding and gentle with my pets."
• "The vet and the staff gave me many tips to take better care of my son and he is now a healthy and happy kitten thanks to Crown Heights Animal Hospital!"
• "They also gave me a solid quote and timeframe on how soon after the annual blood work I would have to schedule the optional surgery."
• "Everyone I interacted with was patient and incredibly thorough, and they were so generous when responding to my questions."
• "All of the employees are so wonderful, compassionate, and patient and we always feel that our furbabies receive the best care here."
• "The people at Crown Heights Animal Hospital are kind and supportive."

Cons:

• "After making an appointment weeks in advance I arrive only to find they had lost it."
• "When I called the vet to ask for a refund the doctor gave me all kind of excuses why the situation is not black and white, and she will not issue me a refund and advised me to leave the hospital and find a new vet."
• "The vet's tone and attitude was VERY unprofessional, they are terrible at providing essential medications for your pet in a timely manner."
• "The man wasn’t gentle with my dog. Lubed up the thermometer and shoved it in."
• "They misdiagnosed my 7 month old kitten who died from DKA."
• "The person that took notes seemed completely disinterested in the problems."
• "There's a lady at the front desk white, glasses, short, she's extremely rude and lazy."