Chipotle Mexican Grill Reviews Summary

Category: Mexican restaurant

Address: 2131 NJ-35, Holmdel, NJ 07733, USA

Phone: +17328880574

Rating: 3.5
based on 225 reviews.

Cleanliness

Pros:

  • "The seating area was clean."
  • "The restaurant is clean and the bathrooms are also clean."
  • "This place is so clean."
  • "Especially since it’s always clean and the staff extremely helpful."
  • "The faculty members always greet you with a smile, which is often rare to find in chain establishments."
  • "The bathrooms are very clean and the service is top notch."
  • "The meal was actually really good and clean."

Cons:

  • "Garbage was overflowing the bins, the tables were dirty."
  • "Walking in the lobby was atrocious like it hadn't been cleaned all day."
  • "Every table had caked on food that was stuck."
  • "The overall cleanliness of the dining area was terrible."
  • "The entire restaurant was disgusting."
  • "The kitchen area was not clean."
  • "The place looks like they haven't actually cleaned in months."

Order Accuracy

Pros:

  • "You have come a long way from two years ago when I first tasted your food... now today I always get the correct order."
  • "I ordered a specific combination of ingredients for a friend whose granddaughter had ordered for her the week before. I showed them the ingredients listed on an email and they happily prepared the dish for me."
  • "The food was ready at the time they stated."
  • "The bowls were completely full, awesome taste, no complains at all, i had a hard time finishing up the meal."
  • "The people are friendly and did not hesitate to give me what I considered a decent amount of food for the money."
  • "They always have a good amount of food that’s in the meal, and it’s always fairly fresh."
  • "The food is always fresh and tastes great too."

Cons:

  • "For a Chipotle that seems bent on making tiny burritos."
  • "Initially, I never would get the correct food."
  • "This location has messed up my orders countless times from ordering online."
  • "Figuring out who order was whose was impossible because many of the customized bowls had the wrong ingredients."
  • "They totally messed up my order by giving me chicken instead of the double steak I paid extra for."
  • "You never receive what your order let alone at a passable quality."
  • "I will never order from here again. Wrong order was delivered."

Staff and Service

Pros:

  • "Staff is very friendly as well."
  • "Staff is kind and humble."
  • "Friendly and polite staff given us the quick service."
  • "Employees were courteous, fast and efficient."
  • "Staff patiently took our orders reminded us politely shop is closing in 20 mins. Cleaned few of the tables for our 3 families."
  • "Staff was experienced, service was quick."
  • "The workers are always happy to see me and overall have never been dissatisfied with their work and the food."

Cons:

  • "The employees have no idea what is going on."
  • "Staff seems lost management needs to get there act together."
  • "Good luck if you run into the manager at this location. He is ALWAYS miserable and yelling at his employees."
  • "Service was not friendly."
  • "Customer service was horrible, the cashier had an attitude."
  • "The server was rude and dismissive."
  • "Service is dreadful and attitude of the workers is embarrassing."

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