Moe's Southwest Grill Reviews Summary

Customer Service

Pros:

• "Thoughtful staff. Always very pleasant."
• "The staff was very friendly they did their job nicely!"
• "The young men working here are very respectful and pay close attention to detail when they make your food."
• "This is a great moes. Quick and friendly service, food is always good and hot."
• "Employees are friendly, management is helpful."
• "Excellent customer service experience! The manager Brian answered all my questions and made great recommendations to try."
• "Kind and capable employees, very fresh and delicious food and a welcoming environment, they are a pleasure to visit."

Cons:

• "The employees seemed more concerned about conversating with each other rather than providing good customer service to the paying customers."
• "The customer service here sucks."
• "If the lack of customer service and professionalism wouldn’t drive you away then the quality of food will."
• "The manager is extremely rude and not willing to help."
• "This is disgraceful for a manager to act in such away and not deal with an unhappy customer to make things right."
• "The employee was rude, and when I was placing my order, there was no steak or chicken just ground beef, which I did not desire."
• "Rude staff. They messed up my order, then mocked me, and continued to give me attitude."

Cleanliness & Quality

Pros:

• "Great fresh food. Good variety of items to choose for your tacos, burritos or Quesadillas."
• "Always good 😅we go so much and they welcome us in all the time love this spot."
• "This location is doing a fantastic job serving the public in the middle of a pandemic."
• "I really like burrito bowl here, they give it with chunk of gavc, I really like it as it taste really good."
• "The food is always fresh too!"
• "They make your food right in front of you with gloves on."
• "I have no complaints with the food. It's really good, and you get plenty of it."

Cons:

• "The place is filthy. They don't maintain the cleanliness of anything, and the current workers are pretty much the worst staff you could ask for."
• "It's not as clean, food doesn't always appear fresh, and the portions have gotten smaller."
• "This location has a revolving door of employees and the service and cleanliness is suffering because of this."
• "Not too clean today. Skimpy burritos so that they fell apart."
• "The appearance of the kitchen line was a shock to see.. dirt, grease, food and grime covered the entire floor in the line area."
• "The ingredients are far from fresh, lacks cleanliness, and customer service is atrocious."
• "Very disgusting. Old and cold food.. nothing was fresh."

Management & Policies

Pros:

• "Compared to the only other local Moe's in Deptford, this place has all of their ducks in a row."
• "They have went on a hiring spree and have made me a happy Moe’s customer again."
• "The manager/staff were the only real enjoyable thing about this location."
• "Some visits it's good and others it's great! Just wish it was always great!"
• "The staff is friendly, and the food is good."
• "Ash prayosa, the franchisee, is a thief! He steals customer tips for delivery!"
• "Love Moe's and typically DoorDash it to my work pretty frequently. Never had an issue, food's always good."

Cons:

• "They told me that they cannot put anything on the side and that this is corporate’s policy."
• "After putting the wrong ingredients on my daughters rice bowl instead of making a new one he dug his fingers in to take out the wrong ingredients."
• "Worst place to eat. I got a hair in chips and showed it manager."
• "Employees are locking doors before closing."
• "Manager was very dismissive and not helpful despite us spending and losing over $200 worth of food."
• "The person who runs / owns this store is a complete dirt bag, and is entirely disrespectful to their customers."
• "Had a truly horrid experience at Moe's - the food, the drinks and service all leave something to be desired."