Kanga's Indoor Playcenter and Cafe, Long Island City Reviews Summary

Facility and Cleanliness

Pros:

• "The entire setup at Kanga's was perfect for a kids' party - vibrant, safe, and filled with exciting activities."
• "Everything (dining area, toilet, changing station, playing areas) is clean."
• "Especially in this new Covid world, I really appreciate the fact that they take sanitization seriously."
• "The place is well Kept and very clean."
• "Everything was spotless- very clean."
• "The facility was immaculate, very clean, giving me and my guests peace of mind, knowing our little ones were safely playing with one another in a germ-free space!"
• "It was clean, bright, and the staff were friendly and accommodating."

Cons:

• "It is a 2 story building, making the play area accessible on the first floor and second, which is scary."
• "The place seemed old, outdated, and not very clean."
• "Inside it looks like it hasn’t been cleaned for few days I have found bunch of hairs under the chair where I sit."
• "The toddler play area was starting to have long hair on the floor."
• "Left here earlier today and this was the men’s bathroom.(see the picture, rodent droppings) disgusting, rank and cramped."
• "This place is dirty and cramped."
• "This place is super dirty for a kids indoor playground."

Staff and Customer Service

Pros:

• "The employees were very helpful and friendly!"
• "Dennis's energy and attention to detail were evident."
• "Staff was so friendly and nice."
• "The staff was informative, friendly, helpful, and attentive."
• "Mike the manager was super nice and helped me out through the whole process."
• "The staff were super nice especially Mike and Tanisha."
• "Staff member Rosalyn provided excellent customer service, she was friendly and attentive to the parents."

Cons:

• "Unfortunately there was not a worker for the teacups."
• "Staff was not friendly."
• "No staff members at that time enforced the socks rules."
• "No one from the staff helped me."
• "The workers are rude no smiles no hey welcome I honestly didn’t feel welcome the whole place energy was bad horrible."
• "None of the areas were checked by an employee."
• "Staff doesn't walk around the playspace."

Activities and Entertainment

Pros:

• "There are so many options keeping little ones busy for hours without bored."
• "Today was Carnival Day and the games and prizes were so much fun."
• "Kanga's offers a wide variety of activities and equipment that kept the kids entertained and engaged for hours."
• "$25 entry fee. Lots to do: crawlings, climbing, ball pits, basketball, bouncy house, tea cups and rock climbing."
• "They also have kid's style rock climbing & a bouncy house & a tea cup merry go round."
• "From the giant slides and obstacle courses to the rock climbing wall and ball pits, there was something for everyone."
• "A bouncy house a teacup ride a huge I mean huge jungle gym!"