Address: 273 Columbus Ave, New York, NY 10023, USA
Phone: +12128742800
Rating: 3.9
based on 215 reviews.
Service
Pros:
"The staff take social distancing very seriously and are not afraid to instruct customers to keep their distance from each other."
"The service also is routinely excellent for me for whatever reason."
"Divine. My daughter took us here for breakfast, and it was absolutely delicious."
"I was met with friendly and helpful service and a tasty bagel sandwich."
"The people who work there are always really nice when I go in there."
"Visiting NYC we had breakfast at Zucker’s 3 mornings. Very very friendly staff and great bacon egg cheese sandwiches."
"The staff is generally very friendly."
Cons:
"Very bad service. We bought and paid for coffee and muffins. After 15 minutes we had to order the coffee again because the employee wasn't interested in making the coffee the first time."
"The service was... completely apathetic even though there was no crowd."
"The staff is either one of two things: Dismissive and rude, or unable to understand your order."
"The usher at the door is not attentive."
"The staff, in their attempt to be efficient and quick, was in fact pushy and rude."
"Horrible experience, horrible customer service."
"The staff are so rude and yell at the customers."
Bagels
Pros:
"The bagels have perfect texture, chewy on the inside and toasted on the outside."
"BEST. NY BAGELS. EVER."
"Indulged in a morning bagel with fresh, warm lox - a heavenly pairing of crispy bagel, silky salmon, and creamy cream cheese."
"The bagels were amazing and super generous portions of salmon."
"The bagels are fantastic. Try the whole wheat everything!"
"The everything bagel with smoked salmon, chive cream cheese, beef steak tomato, and onion= delish."
"Their bagels are to die for!! 💝 Great variety of cream cheeses and the bagels have a great texture, chewiness and flavour!!!"
Cons:
"The bagels taste like cardboard and they don’t bother to make the order correctly."
"Bagels were hard, cream cheese smeared too thick so cream cheese was everywhere."
"Worse bagels I’ve ever had."
"The bagel is soft and closer in texture to Einstein’s than a real NY bagel."
"One of the worst bagels I’ve had. It’s like I’m not even in New York."
"Not the best bagels. Mine was a bit dry, hard and not much filling."
"The bagels are nowhere near fresh, they were hard and perhaps 2-3 days old?"
Ordering and Efficiency
Pros:
"It was a half hour wait at 11 this morning but sooo worth it."
"We noticed a sign showing they have rotating lunch specials Monday - Friday for $8.95."
"Great spot to have a great NYC bagel !! The NYC style way !!"
"The place was packed, but the staff seemed to be a good team and everyone was working fast."
"Ingredients are fresh and high quality! Worth waiting in line:)"
"Always a line, especially on weekends, so I suggest you place your order online and pick up."
"Zuckers was a wonderful unexpected treat! While visiting NYC, a friend brought me here and swore that I needed and Everything bagel with cream cheese and locks."
Cons:
"Good food, but the order taking etc is pretty disorganized."
"Terrible out-dated ordering system with long waits."
"Consistently waiting in a line for 45 minutes for an order they'll probably mess up."
"Unorganized, very loud, and step down to window one? what´s that?"
"It just isn’t worth $14 for a bagel sandwich."
"Actually horrible - think they are likely paying for 5 star reviews. AVOID."
"The order process was not intuitive and they were not friendly."
Price and Value
Pros:
"Great bagel options including flat bagels for those who want fewer carbs, I guess."
"The bagels were so soft, everything was reasonably priced, and the staff were super friendly."
"Delicious and reasonably priced."
"One good thing is the price of the bagel with salmon and cream cheese, onion and tomato is a little bit cheaper than other bagel places I know."
Cons:
"The bagels and sandwiches are very expensive."
"The bagels, food and coffee is exceedingly overpriced in contrast to other bagel stores in the area!"