"They have the best bagels the best cream cheese as well as muffins & a whole bunch of yummy things to pick from."
"Their bagels are always fresh and delicious!"
"All the bagels are freshly baked, several varieties of salad, cheeses, bagels."
"Each bagel is baked to perfection, featuring that ideal balance between a chewy inside and a satisfyingly crisp crust."
"The plain bagels were one of the best tasting bagels I've had in NY."
"The bagels are fresh and tasty, the bake goods are also very delicious, all the food in general is very good."
"The bagels here are fantastic."
Cons:
"The hole is too big, the bagels are small, they aren't at all chewy, they have no body, they collapse when you pick them up."
"The bagel was so dry and they forgot the cheese plus they charged me $6 extra for the avocado and tomato."
"The bagels weren’t anything special (pretty dry/chewy)."
"Bagels weren't my favorite. Not much of a crust and not very chewy, just kind of bready and spongy."
"Most offensive bagel in New York. Clearly from frozen or a grocer."
"The bagels are just standard NYC bagels, nothing special about them."
"Bagelworks bagels are extremely mediocre bagels by NY standards."
Customer Service
Pros:
"The service is quick and excellent 👌"
"The folks behind the counter are lovely, as well as fast and precise."
"Their customer service is top notch. They always double check with the order if there is anything else we would like to add onto."
"Friendly, helpful, professional staff."
"The staff serves up smiles as warmly as they do their coffee, making every visit feel like you’re dropping by an old friend's place."
"Everyone working here always works to create a fast, efficient and positive experience."
"Friendly and accommodating staff."
Cons:
"When my order was majorly wrong today I went back and asked politely for a refund/cost difference for the items and was greeted with hostility, anger, and rudeness from the entirety of the store."
"I’m not sure if this is how you handle complaints when customers come in or if that’s how you talk to customers but this is beyond unprofessional."
"They don't serve English speakers with respect. I was waiting in line and they served the Spanish people behind me first."
"They forget your order and ask you 3x what you got again, and still get it wrong."
"Really rude customer service when taking orders and picking up - employee talking back to you with attitude."
"Late afternoon selection was limited, which is expected but happy they had some flagels. Not a very inviting atmosphere, like they dont want to be bothered."
"Excellent bagels, horrible service."
Shop Atmosphere
Pros:
"This is carbohydrate heaven, a classic NYC bagel shop with all of the fixings."
"For anyone from die-hard bagel aficionados to curious visitors, Bagelworks offers an unforgettable experience that captures the essence of New York’s bagel culture."
"This is hands down THE BEST Bagel in all of NYC."
"But Bagelworks is more than just great food. It embodies the quintessential New York bagel shop atmosphere—energetic, friendly, and utterly welcoming."
"The shop has a small but it has an inviting atmosphere and vibes, there're tables outside."
"This is a special NYC bagel shop."
"Nice to have the large outdoor seating area remaining from the pandemic."
Cons:
"This joint is small and no more than 4-5 people can comfortable stand (elbow-to-elbow) in the place, and the pace is fast so be ready to order!"
"There’s no place for seating, it’s a quick in and out."
"Super small inside so it can feel hectic if it’s busy."
"Space is tight in this small establishment, but it is well worth the few minutes of claustrophobic panic to get these bagels from this place."
"No Place to dine inside as the place was small."
"It is pretty cramped in the store and you almost always have to wait in line in the morning though."
"The shop is a tight squeeze so expect to see lines during primetime carb hours aka morning time."
Value for Money
Pros:
"Prices are moderate."
"Not low priced but worth it."
"Affordable prices."
"The outdoor seating was appreciated and prices were surprising low even with drinks."
"Bagels are a dollar each regardless of type and putting spread on it is an extra $2-$4. Amazing value for some of the best bagels I've ever tried."
"Best bagels in NYC!"
"A well-deserved five stars for delivering consistent quality and that extra touch of comfort with every visit."
Cons:
"The bagel was so dry and they forgot the cheese plus they charged me $6 extra for the avocado and tomato."
"Got 2 bagels. Bacon egg and cheese and it was 20 bucks. Kinda high if you ask me."
"I was up charged $4 for this request. My coffee didn’t even come with milk and my bagel still had lettuce on it."
"A former community staple that's by fallen from grace by cheaping out, while simultaneously raising prices."
"Most offensive bagel in New York. Clearly from frozen or a grocer."
"The bagels taste great, but there's inconsistency in the size of the bagels."
"Bagels are no longer big and fluffy. Now they're small and unevenly cooked."