"The bagels are perfection, which is so dang hard to find in NYC these days! They are soft and fresh with the perfect density and chewiness."
"Bagels were steaming and delicious. Easy to bite through, chewy, good crust, fresh, and flavorful."
"The bagel dough tasted extremely fresh and was just so perfect. Almost like a bagel pastry .. it was very light, yet crispy & chewy all at once."
"These bagels are so good! Crunchy outside, soft and chewy inside. Perfectly seasoned."
"The bagel is absolutely top tier 🌟 super soft and fluffy, not oversized and hard."
"These bagels are fresh and full of flavor."
Cons:
"The bagel itself was very dry and dense but the fillings were super fresh and delicious."
"Very mediocre bagel quality as well. Some of our sandwiches were cold."
"The bagel was small and honestly not worth the wait and the price."
"The bagel itself was very dry and dense."
"There was some inconsistency between the color of my bagel and my friend's bagel - mine was a little blonde for my taste, and his a little dark."
"The bagels were nothing special - nicely chewy but not perfect."
"Somehow even an untoasted bagel is toasted on the outside?"
Service
Pros:
"Great friendly staff--prompt service."
"The workers are always kind and helpful which I think has to do with the owner, Paul, and Suzy, a manager there."
"Great bagels with an amazing customer service."
"The employees are fast and efficient, especially for how busy they are on a daily basis."
"Even with the rush, they are all so polite and ask if you need help."
"The people who work here are really friendly and work pretty efficiently."
"The staff was also friendly and professional."
Cons:
"Unfortunately today, I opened up my black coffee to stir in some sweetener and discovered some sort of cockroach looking bug in my cup."
"Order took 40 minutes after ordering online (even though we were told it would take 15)."
"Very slow service in the mornings so I wouldn't come here if in a rush."
"Terrible service. Getting sick of placing an online order and standing there waiting while it gets cold."
"15 minutes wait for my order and I've nothing. They see me waiting but they don't even notice."
"Even though I ordered at the register, they somehow forgot about my order and I had to wait for 20 minutes."
"They lost my order, so I had to wait twice as long to get my bagel."
Price
Pros:
"It’s def a bit pricey for a bagel but I gladly pay up."
"The prices made this place stand out from the rest bagel shops I’ve visited this week."
"Prices are WAY more reasonable than any place you'll order from on Caviar or Uber Eats (because you order from them DIRECT)."
"Prices are pretty comparable to everywhere else."
Cons:
"Expensive-- $5 & change for a bagel and cream cheese and a small coffee."
"I did think the nearly $5 charge was a lot."
"Ordered a bagel with bananas and peanut butter on it. It came out to be $7.50 which was crazy to me."
"I paid $22 for 2 everything bagels with chicken salad and melted American cheese."
"However, especially with the price increase last Wednesday which doubled the cost of a regular cream cheese bagel, this shop is now exceptionally overpriced."
"Most expensive bagel in the five boroughs."
"And the upcharges, my god."
Ambience & Location
Pros:
"Great bagels, authentic ambience, simple setup, but what else do you need."
"The place is cute and well kept and in an amazing location."
"The Bagel Shop is charming and low key on the corner of 3rd and 93rd."
"It just has a great feel to it. Very bright and open."
"A few blocks away from Central Park, so grab your bagel and take a stroll."
Cons:
"Minimal seating options though."
"Very limited indoor seating so expect to grab it to go."
"Limited indoor seating compared to the amount of people who go to this place."
Ordering & Wait Time
Pros:
"Our high-maintenance custom orders were followed exactly to the letter."
"They have a very efficient and smart system where you place your order & pay, and then wait outside."
"One of my favourite things about the Bagel Shop, besides the bagels, is how efficient ordering is."
Cons:
"They turn it off when it’s busy and there is a “convenience” fee of $1.50 when doing an online order."
"AND the weekend lines are looooong. Calling ahead still requires standing on line to pay."
"But it takes so long."
"Every time I order, minimum 4 customers get their order before me."
"Seems like every other time I go there they mess my order up somehow."
"Extremely long wait times for the food."
"Deliveries are outsourced so wait times are twice as long as they should be."