"Professional and friendly staff. Staff Zion was very helpful and patient as my son was anxious to go inside before I paid."
"Bathrooms VERY clean, and staff is well trained and very friendly and interact with children."
"We love this Kids Empire location! I am unsure what the other reviews are referring to when mentioning impolite staff because each time we have gone the staff has been very nice!"
"The manager Tara was so nice and helpful and really made sure my sons day was special."
"The staff are very friendly and the place is maintained and cleaned regularly."
"The staff was friendly and answered my questions. We left and came back without a fuss."
"The staff was helpful and did their best to deal with the attitudes of some not so kind parents."
Cons:
"This business is a scam…all they care about is getting your money! There is no one to speak to at headquarters."
"Rude staff, one of the machine not working when I ask the lady work their that the machine toke my 16flames and it not working employees were laughing."
"The employees are pretty terrible here."
"Zero stars to the management. Untrained, unfriendly and very very rude staff, especially the 'manager'."
"The staff walking around does absolutely nothing!"
"Very very unwelcoming, nasty attitude, had a nasty look on her face nonstop and clearly did not want to assist or deal with people."
"Employees are extremely rude and do not care."
Cleanliness and Maintenance
Pros:
"Clean, spacious and priced very well! My 5yr old is very active and this was perfect for him."
"It’s always clean. It’s a great place to take your kids for a fun time."
"Just opened, very clean. Affordable indoor fun for kids."
"The facility is very clean and staff is very friendly!"
"I was pleasantly surprised by how clean it was."
"Everything seemed clean. The staff was nice."
"Love it. This place is very clean and well taken care of."
Cons:
"This place is a hazard and is NOT worth the hefty fee they charge. Avoid at all cost."
"Going to the bathroom is not clean at all, YUCK with socks in disgusting."
"The place is very unsanitary, there was absolutely no supervision!"
"Only complaint is I wish it was cleaner, came first thing at opening and the floors appear to have not been swept or tables cleaned off."
"Unfortunately this time, it seemed like we were walking into an extremely unclean play place."
"The facility was also extremely dirty, with no toilet paper despite telling them that it needed to be replaced."
"This one was a little less clean than the Paramus location, but it wasn’t bad at all."
Facilities and Amenities
Pros:
"Our favorite part was the echo room. Kids can just go in there and scream."
"Great price, even snacks are good priced."
"The price is reasonable."
"There is also a separate clean and safe area for the younger children still in diapers that has a ball pit."
"They have many obstacles courses for kids that parents can navigate too."
"They have a jungle gym for toddlers where parents can sit and not worry."
"We bought the game card to use on the little car things, when we left we still had a ton of points left over on the card, but it states on the back of the card that it can be used at any kids empire location."
Cons:
"There was no adult working the floors."
"Idk what they coat the slides with but they are waaaay too fast for younger kids; my four year old was literally Air bound and tumbled off of one of them after going over the 'bump' on one and she got a bruise on her knee."
"Also, wish they offered some kind of membership option but it’s $22 plus tax per child and no military/first responders discount."
"Be careful though, there are rollers that are too small for adults to go through."
"They only take cash and don't have a way to put cash on a card like most cash-only places do."
"I found it odd that there aren't kid height sinks, or at least stools for kids to step up onto."
"Such a waste of time. We went with 4 kids and 3 adults. All adults need waiver along with kids. Even the adults need socks just to enter. We spent more than 45min on the counter and still can't enter the play house."
Customer Experience
Pros:
"My kids love it here."
"My daughter loved it."
"Love this place especially on a rainy day!"
"Both kids had a blast so it's 5 stars for them!"
"Great place for kids."
"It hasn't been over crowded and it's super clean."
"Love this place!!! Entertaining for kids and adults."