The Home Depot Reviews Summary

Customer Service

Pros:

• "Devin was very knowledgeable and courteous."
• "Customer Service Rep at Online Pickup counter was cheerful and accommodating."
• "Rob from plumbing was so kind and patient - Rob took his time and went from his department to other departments just to make sure I got what I needed-ATTABOY Rob-the best customer service give Rob raise!!"
• "Just wanted to say 'thank you' to the hard working & knowledgeable young lady with blonde hair & nice accent, Natalie, in the cleaning solutions/insect sprays, lawnmowers & gardening area of the Andalusia HD who was so helpful to me & other customers waiting to talk with her."
• "Customer service is usually quick and friendly."
• "The lady at the register was super nice and very helpful."
• "THE 2 PEOPLE WORKING AT TOOL RENTAL TODAY ARE FANTASTIC!!!! They saved me a bunch of money and even helped me choose the best handcart for my move."

Cons:

• "The staff here is extremely rude."
• "Never a cashier in site. Lines going into the aisles for self checkout while 3 associates stood there at talked instead of opening a register."
• "Last few times I've been in employees handling the line at checkout was rude when another customer was in my 6ft space and I asked him to step back."
• "Stocking personnel is a disgrace never have what I need."
• "Went to pickup an online order I placed a week ago... an employee yelled at us loudly 'Did you pay for that?'... instead of apologizing, he just said, 'Alright, you good.'"
• "I don't know how they possibly get 4.2 Stars they are always out of stock on the shelves, nobody stocks the shelves."
• "The store is great just poor service in the aisles."

Product Availability and Pricing

Pros:

• "Mike in the paint section was great he helped me find the right paint for my kitchen just by me bringing a sample of it."
• "The best stocked Home Depot that I have seen in quite a while."
• "For do it yourselfer home remodlers like me, this place is nirvana."
• "They have many to choose from."
• "Store was well stocked and had everything I was looking for that I couldn't find at other Home Depot stores."
• "Always well stocked and clean this location has great employees."
• "The Store is In Order & Clean. The Staff is very Friendly to the Customers & Other Employees."

Cons:

• "Online go to the store to get it it was 3 X the price."
• "The lumber department is always a mess."
• "The quality of their wood was complete garbage."
• "The Milwaukee tools are locked up... The price displayed $119 on the sign but the register said $299... the manager turns around and and says 'no I’m not honoring that price' very ignorant and walks away."
• "This home depot fails yet again, bought a ceiling fan from here and it is missing 2 important parts."
• "Nothing was where it was supposed to be."
• "Again I go back to the store to get furring strips they said they have 862 of them, I go to the store and I find 3 warped ones."

Store Experience

Pros:

• "I find this store to be in a very convenient location off Woodhaven road."
• "Comparing here to the OTHER chain store is a night & day difference. Everything is easily identifiable & HP carries an insane variety of products compared to its rival."
• "I am pretty much the same distance from 3 Home Depots. I prefer this one for several reasons: close to I95, the people are helpful and pleasant."
• "It's Home Depot, a giant hardware store with pretty much everything you need for doing any projects big or small."
• "Everyone knows home depot. What you need, they have it."
• "My favorite place for home improvement. They have everything and the paint mixing is interesting to me."
• "I'm not sure what it is about this home Depot but it's always well stocked and extremely organized."