The Home Depot Reviews Summary

Customer Service

Pros:

• "Katie helped me at check out and was equally amazing!"
• "Dennis is the nicest, most helpful person I have ever dealt with at any home improvement store.... EVER."
• "Two young men went above and beyond helping me load the van."
• "The gentleman who helped me was very friendly, knowledgeable and I noticed he was helping a few customers at one time."
• "Dave the department supervisor was awesome in helping me with my questions."
• "This is my neighborhood Home Depot in Pottstown. Everyone is always very friendly and willing to help."
• "James Byrne..is so good. It is refreshing to have an amazing employee with knowledge and a great personality."

Cons:

• "I waited there 20 mins and no order."
• "I waited inline for 30 minutes. only 2 customer service people handling orders."
• "I waited the other day for about 5 minutes in a check out line while two of them discussed who’s been pregnant more times."
• "The employees will walk right by, avoid eye contact, not say hello, and never seem to ask if you need help."
• "It’s very difficult to find someone to help you and if you are lucky enough to find a worker they rarely have any knowledge about the products."
• "Waited 15 minutes and gave up."
• "I asked the woman at the register about it, and she rudely snapped that she doesn’t work in that department."

Product Availability

Pros:

• "They generally have what you are looking for and the prices are what you expect."
• "Home Depot seems to always have what I am looking for and the products are always good."
• "I was looking for a present for my fiance and I found a tool set for 69 bucks."
• "I come to this Home Depot a lot and they always have what I am looking for."
• "Great place to purchase everything for homeowners from parts to appliances and outdoor equipment."
• "This is a great store. I like that they have almost everything that you need for a home."
• "Great store. Larger than the average Home Depot. Everything I needed was in stock and easy to find."

Cons:

• "I checked online for a 16x25x4 furnace filter. The website said there were 24 on the shelf. I drove to the store to find out there was only one."
• "I needed a circular saw and they didnt have any."
• "Went to the store to get a 40v saw zaw from Ryobi but they don't make one."
• "Store is smaller then most Home Depots and therefore did not stock a lot of items in each category."
• "Their inventory systems are completely inaccurate."
• "Terrible inventory stock, and multiple departments understaffed or empty during the afternoon/night."
• "Routine brand items from dewalt that are in every other Home Depot on shelves were not available."

Online Shopping & Delivery

Pros:

• "I ordered PVC pipes and connectors online. The same day (within minutes) I received email follow up (confirmation) on this order and was then notified soon after that the order was ready for pickup."
• "Signed the receipt and easily loaded the wrapped 10 foot pipes into my truck. Great experience!"
• "The delivery man called me while I was at work and asked if it was ok to leave it at my door and wished me a happy holiday."

Cons:

• "I ordered Deck Materials on Memorial day... Now I have partial delivery of a deck."
• "No show! Called the store and was told that it wasn't being delivered for another two weeks."
• "They forgot to file the order so we were delayed getting measurements done."
• "We now have to take off work AGAIN and our timelines are all pushed back. Lost wages & zero flexibility."
• "Ordered online to pick up at the store... they couldn't find it."
• "Never showed up talk to customer service they did nothing but tell me that they would contact me the next day to reschedule."
• "Home Depot states the pallets were left behind & there was nothing they could do besides cancel, reorder & then makes us wait ANOTHER week for our order to arrive."