Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Staff is awesome! I frequently come here for supplies for my projects and new tools and accessories."
• "Charles in the flooring department has been a champ as well, helping with my carpet and tile."
• "Regina was an excellent role model for customer satisfaction."
• "Jaime at the service counter took the time to fix it right."
• "I love that they can look up my business credit card to make payment at the register."
• "Very happy with the selection and customer service at this location, the employees take the time to help the customers and always figure out a way to help."
• "One of the most helpful people I have met at Lowes. Damon works in doors and windows. Great customer service high marks all the way around."

Cons:

• "Terrible service and there staff that works there treated us like thieves."
• "Rudest and most uninformed employees I've interacted with."
• "Standing there in disbelief, I was told 'hey, I’m just a cashier'."
• "I stood at the paint section for 20 mins. No one."
• "I waited in the appliance section for 10 minutes and couldn't find anybody."
• "Poor customer service."
• "The customer service at this Lowe's is getting horrible. There are so many red vest walking around but no one can help you."

Store Management and Layout

Pros:

• "Store is always clean."
• "This particular Lowe's has a friendly staff and pretty quick checkout."
• "Much Respect goes out to the staff again for how clean the Store is. :0)"

Cons:

• "It's a top-down management issue where you can see and feel the pressure of someone in charge who doesn't know what they are doing."
• "From a bad store layout, crazy check out lanes, to lack of knowledgeable staff."
• "They don't have a very good selection of items we've needed anymore like floor tile."
• "Lowe's needs to get better managers."
• "Return Department manager or who ever was in charge that morning was very unprofessional."
• "The manager was condescending and rude."
• "The store manager Tim knows this is a problem but does nothing."

Product Availability and Selection

Pros:

• "Was looking for 2 cycle oil for the gas leaf blower. FOUND IT!! Every place else, they're ALWAYS out!! But LOWE'S has a LOT!!!"
• "Changing my opinion of Lowe's. Love that they carry many more appliances on the floor."
• "Love their selection of items. I can walk around this store for hours and plan what home project I want to do next."
• "Excellent tile selection. I was shopping for backsplash and I found many styles that I fell in love with and the prices were at least half of what Home Depot was charging for comparable tile!"

Cons:

• "They don't have a very good selection of items we've needed anymore like floor tile."
• "Friendly staff. Items displayed were not available to purchase in-store or online."
• "They didn't even carry a certain light bulb we use that is kind of common."
• "I was then shopping for a refrigerator and multiple items were displayed but hadn't been in stock for over a year."
• "The paint department is awful."
• "Some shelves were very unorganized making it difficult to find products."
• "Twice I needed two more cans of paint and both times the second batch did not match the first batch."

Online and Delivery Services

Pros:

• "I ordered online for curbside pickup. They were quick and courteous and well within the 2 hour window...more like 45 minutes from when I placed the order."
• "The delivery was even better as I thought I was going to have the same problem as before but, my fears were put aside as they set up and installed with ease."