Whole Foods Market Reviews Summary

Category: Grocery store New York

Address: 95 E Houston St, New York, NY 10002, USA

Phone: +12124201320

Rating: 4.2
based on 257 reviews.

Customer Service

Pros:

  • "They are hardworking employees who are kind, personable, and professional."
  • "With friendly personable staff that will help you from start to finish."
  • "Super nice staff!!! Their staff has knowledge at their fingertips and there is always someone to help you out."
  • "Fantastic customer service from Geoffrey in the meat department."
  • "Their staff is always courteous and efficient."
  • "Very helpful workers who give assistance when needed (especially the Korean guy)."
  • "Great staff too. Friendly Philly vibe exists."

Cons:

  • "I had an extremely unpleasant experience with an employee by the name of Malick."
  • "The workers were not very helpful and tended to have poor attitudes and low maturity."
  • "Some checkout cashiers behaved very rude, angry, accusatory and incompetent."
  • "Staff at the burger bar upstairs was so unbelievably rude to me."
  • "The attitude of the staff working there towards customers is not worth giving even one star."
  • "None of the workers smile, they knocked over my drinks as they were bagging it."
  • "Finding a team member on the floor to assist can be tough."

Store Layout & Design

Pros:

  • "This location is very nice and feels modern with the cafe upstairs."
  • "You can tell they spend a lot of time on the displays here."
  • "First, the store inviting and colorful."
  • "Massive, convenient location, beautiful layout and design, full of delicious nourishment."
  • "The eating area upstairs often always has available seating, as it is so big."
  • "The floor-to-ceiling windows in the dining area make it okay not to engage in the potential random people that sit down next to you."
  • "Spacious, clean, well organized and well stocked."

Cons:

  • "However it's a bit hard to navigate."
  • "Under construction and a little hard to navigate."
  • "The checkout area can feel a bit congested though."
  • "You can't walk through the aisles because workers are blocking the path with their carts."
  • "the new layout is not merchandised for a good consumer experience...its chaotic and does not make sense."
  • "I get a feeling that management gave up and this location is closing soon."
  • "The saddest Wholefoods I have ever been to. It's not a Wholefoods but and Urban Stop&Shop."

Product Selection & Quality

Pros:

  • "Their selection of organic and non GMO food is astounding."
  • "Whole Foods Market has a beautiful selection of fresh flowers and houseplants, scrumptious domestic and imported cheeses and impeccable fresh fruits and vegetables."
  • "Great selection and now, reduced prices."
  • "A big store with a wide selection of fruits, vegetables, snacks, etc."
  • "Big grocery store with soooo much choice. Lots of fresh food and veg, good meats and huge range of niche goods."
  • "The organic and natural food is delicious."
  • "Fresh vegetables and fruits can always be found here. A great place!"

Cons:

  • "Beware when picking garlic or onions. It looks like the whole foods doesn't do any quality control."
  • "I bought teriyaki rice and there were tones hair on it."
  • "I was really disgusted and disappointed... the sell by date had passed by nearly two weeks!!!"
  • "their yogurt is ALWAYS PAST THE EXPIRATION DATE!"
  • "The meat keeps getting funkier and the fish smells too revolting to buy."
  • "I have bought so much rotten food from their prepackaged lunch aisle."
  • "Vegetable section is so small they're out of raw veggies most of the time."

Pricing & Value

Pros:

  • "Prices are better than they have ever been for meat, fruits and vegetables."
  • "They give out free samples, you can try an item before you buy it. Reasonably priced."
  • "good selection of stuff, clean well organized and oddly not the priceiest in the area."
  • "I like that they have Amazon Prime and you can save money on some of things you buy."
  • "They gave me discount for bringing my own bag!"
  • "Prices are going down but the food quality is still amazing."
  • "It is now not 'whole paycheck!'"

Cons:

  • "Fresh fruits & vegetables priced sky high."
  • "Prices are steep but overall product quality is good."
  • "The food is definitely too expensive."
  • "With an array of hot and cold salad/food bar option at about $8 a lb it is not cheap."
  • "This store is ridiculously over priced."
  • "It is not cheap though. Prices marked up for the trendy healthy eating crowd."
  • "The food is little expensive if it is not on sale."

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