Ray Catena BMW of Westchester Reviews Summary

Customer Service

Pros:

• "The entire staff at the dealership is wonderful."
• "The team was incredibly responsive and helpful, and they really went above and beyond to make sure I was taken care of."
• "Everyone was so nice and couldn’t do enough to help."
• "Every visit from staff at the front desk, sales associates, service advisors, valets and the mechanics are all friendly, welcoming and work together like one big family."
• "Jorge Ghiggia is always courteous, kind and professional."
• "Jorge Ghiggia, senior service advisor, at BMW of Westchester is AMAZING!!"
• "I had such a pleasant experience at this dealer."

Cons:

• "The woman at the time to pay for service was also rude and standoffish."
• "To be treated like this is terrible. If you want to be treated like garbage come to ray catena whiteplains for the worst treatment."
• "After reading some other reviews from this location, I feel like this happens a lot to 'women' customers here. Unprofessional."
• "The whole team has no courtesy and very disrespectful."
• "The sales guy didn't want to work with us and literally told my wife 'lady I have 10 people lined up outside the door that want this X4 and he didn't have time to bargin a better price for us'."
• "I also don’t appreciate the attitude I have to endure every single time I’d like to make an appointment for service over the phone. Do better Ray Catena we spend our hard earned dollars here!"
• "Yesterday, I had the displeasure of being greeted by the tall skinny, nerdy kid with glasses. He was uncommunicative, rude, and just dumb."

Sales Experience

Pros:

• "The car of course is remarkable. Solid build, stylish interior, super techy and lightning fast."
• "To top it off, we love our new car!"
• "Just bought an X4 M40i from Ray Catena and couldn't be happier."
• "I’ve bought many cars over the years, including 4 Mercedes and this experience tops them all."
• "One of the best & smoothest experiences in buying a car every in my life from a car dealership."
• "Absolutely phenomenal service! I’m not one to give reviews, but this dealership never disappoints."
• "I had one of the smoothest car buying experience with Ray Catena at Westchester."

Cons:

• "For the record, I ended not purchasing the X5 that I test drove at Ray Catena BMW, due to non-availability on set of options that I was looking for."
• "A few years ago my wife and I had an awful experience with trying to lease an X4."
• "This lack of consideration and apparent disinterest in maintaining customer loyalty is disappointing, especially for a luxury car dealership."
• "The sales rep’s approach was quite inflexible, offering a renewal at a price almost 50% higher for a car just three years newer."
• "If you want over priced vehicles come to ray catena."
• "If you want terrible customer service come to the at catena."
• "No quality control; my new car burned down after regular servicing!"

Service Quality

Pros:

• "I am very impressed with the overall level of service at Ray Catena BMW of Westchester!"
• "Great dealership to visit for service and parts."
• "Ray Catena BMW accommodated our need for a quick & efficient review & repair."
• "They recently upgraded the waiting area and restrooms and I never mind sitting there catching up on work while my car is being serviced."
• "The work was done well with warranty on labor and parts."
• "You cannot compare most neighborhood mechanic's skill sets to someone who works on these cars everyday and has certified training with these motors!"
• "My BMW is 10 years old and Ray Catena's service department has kept it like new."