"From the moment I step into the dealership, I am greeted with warmth and friendliness from their staff."
"Hospitable and Professional Sales department!!!!"
"The team at BMW of Springfield is not only friendly but also highly responsible."
"Very pleasant experience from the beginning to the end."
"The staff was friendly, knowledgeable, and accommodating. Zero pressure experience with great support and patience."
"The staff was extremely friendly, professional and knowledgeable!"
"The level of customer service has been extraordinary!"
Cons:
"He was way too pushy with selling extended warranty and stuff."
"You would think they would apologize but nope I didn’t even get that so I called and cursed them out."
"The salesman who works with me was rude, unprofessional, he showed Zero respect to me."
"I had a very bad experience today, sales rep was rude."
"Sales is very poorly informed about electric vehicles and seemingly reluctant to allow a test drive."
"I had two terrible experiences with salespeople during my purchasing process to the point where I canceled my order."
"Long story short you cant trust these grimey sales rep!!"
Sales Experience
Pros:
"We are very happy with our new BMW and what a pleasure it was working with Linnea Swenson."
"She was incredibly knowledgeable about the car I was looking for and attentive to my preferences."
"Had an amazing experience today at BMW of Springfield."
"He helped me find the right car and gave me a great deal!"
"Thank you Steve for making the process seamless, quick and pleasurable."
"The whole car buying experience was top notch."
"I always have a wonderful time when I go see my friends over at BMW of Springfield."
Cons:
"The 1st dealership tried everything to steer me towards the i5, actually to the point of telling me that the iX’s had a recall and could not be delivered for months."
"Came here to renew a lease and asked if I had any equity in my vehicle. They told me I did not and said I would have to pay for a few scratches and new tires before getting a new lease."
"We asked several times to go and pick it up the following day, talked to them several times but they raised the monthly payments by 400!!!!"
"I feel bad for people who likely bought cars from them earlier in the month and pay much higher than folks who go there end of the month."
"I asked Isabella face to face if there is blind spot detection, she said yes she even showed me the paper saying it does have it. It is no where to be seen."
"She said the tires were all season and now I checked on the app and noticed 'Summer Tires'."
"I left that dealership thinking ok, maybe its not time to purchase a new car."
After-Sales Service
Pros:
"Even after the purchase, the dealership continued to provide wonderful after-sales service."
"Every interaction I have had with the service department has been above superb."
"Service Department was fantastic."
"They took care of the issues and I had my x3 back on the road in a few days."
"Austin answers all questions and eases my worries and concerns when I had issues."
"Shoutout to Gabriel in the service department - he is awesome to work with."
"The service managers go over all the necessary repairs, line by line and try their best to accommodate your repairs, while keeping in mind your time and budget."
Cons:
"While there is room for improvement when it comes to their loaner car selection, it is a minor drawback in comparison to the positive experiences I have had with them."
"However, there is one aspect that has left me feeling somewhat disappointed: their loaner car selection."
"After having to replace tires that specs say should last twice as long and needing a 4 wheel alignment, I emailed the general manager detailing my experience and discontent."
"I am now an even more unhappy customer since I have not heard back from the gm in almost a month."
"THINK BEFORE BRINGING YOUR CAR HERE FOR SERVICE!... It’s evident they are trying to get me to spend more money and potentially buy a new car."
"Only minor issues was their DMV clerk did take longer than promised to send the title knowing that I was in a hurry."