Atlantic Chrysler Dodge Jeep RAM Reviews Summary

Customer Service

Pros:

• "Christian's efficiency and professionalism made the car-buying experience hassle-free."
• "The staff(Shemar) was very patient and assuring."
• "I highly recommend Frank as a salesman at Atlantic Chrysler."
• "Christian knew exactly what to bring me over to purchase."
• "Frank and Ahmed were more than helpful and made my buying experience as quick and easy as possible."
• "The team at Atlantic Chrysler Jeep demonstrated exceptional professionalism and courtesy."
• "Very professional and knowledgeable of all the systems and functions on the vehicle."

Cons:

• "They didn’t do everything that I asked them to do and then they informed me after the fact that they did a service that I did not ask for."
• "Don’t call and try to talk to anyone and ask questions because you WILL NOT get a call back."
• "Horrible, horrible service."
• "I will NEVER deal with them EVER again."
• "Worst service ever!"
• "Poor customer service via phone & horrible encounter with services department."
• "The service department is awful."

Vehicle Purchase & Sales Experience

Pros:

• "We love our new Jeep!"
• "I am very pleased with my new Dodge Challenger."
• "Thanks you so much for giving my mom the car she desired!"
• "Always look forward to seeing Joe Q have bought 2 JEEPs over the years with his help."
• "If you are looking for a vehicle Atlantic Chrysler has it all and ask for Michee for sure!"
• "Only person I'm using for cars from now on."
• "I’m telling everybody to come shop with him TODAY!"

Cons:

• "Great sales experience but HORRIBLE follow up. It's going on 2 months and I'm still waiting on my tags."
• "Very unfortunate as my wife and I would’ve purchased that Jetta if it wasn’t for all the small inconveniences."
• "Whatever is broken will not be fixed and they will even destroy your car."
• "We are traveling around with expired paper going on 2 months."
• "Nothing but horrible."
• "This service dept. is one of two things, inept or crooked."
• "Call and no one knows who's doing what."

Post-Purchase Support & Services

Pros:

• "Had a problem with my battery... he solved the problem and got me back on the road next morning."
• "Great customer experience, we will continue taking our vehicles here for service and when were ready for our next vehicle, this is where we will go."
• "The care and support is awesome."
• "He was the only guy that seemed like he was there to help me and not just make a sale after shopping around."
• "Best experience I’ve ever had it was a breeze no hassle!"
• "He is a wonderfuI person as well as salesperson."
• "Will send him more business in the future!!"

Cons:

• "Service department is the worse, after the third visit there, and leaving my vehicle all day 3 times, they determined that they can't fix, not even a piece of plastic that is hanging off."
• "They are ripping their customer by kept on telling customer to change this and that."
• "Moral of the story is: do NOT go to Atlantic Chrysler Jeep Dodge dealership in Northfield, NJ!"
• "Absolute worst experience ever."
• "Do NOT use their service department if you actually need your vehicle back in a timely manor."
• "They offered no solution or anything to make me feel less taken advantage of."
• "Atlantic Auto Group has the worst service department!"